C&C Antispam

The addition of authentication to UCR's SMTP servers requires users attempting to send mail from their home or on the road with their laptop to make changes to their systems. If they do not, they will no longer be able to send mail. Precisely which changes need to be made depends upon how their Internet Service Provider (ISP) handles SMTP traffic. Some ISPs restrict SMTP traffic, allowing only that which is sent to the ISP's SMTP server. Other ISPs have no such restrictions. If you do not know how your ISP handles SMTP traffic, please contact their customer support for more information. If you need further assistance with any of these directions, please contact the helpdesk at x23555, or helpdesk@ucr.edu.

For all users:

One option for accessing and sending e-mail from home or the road is UCR Webmail. Webmail offers the full functionality of an e-mail client through a convenient web interface. Accessing Webmail is like accessing your e-mail from on campus, and thus no separate authentication is required to send e-mail.

Another option for accessing and sending e-mail from home or the road is the UCR VPN client. When installed on your system, the VPN client can create a secure tunnel that allows you to access and send e-mail, and to access campus applications, as if you are on campus. No special authentication is required to send e-mail when using the VPN client.

For users whose ISP does not restrict SMTP traffic:

Your e-mail should already be configured to send e-mail through UCR's SMTP server. In order to continue sending e-mail, you must either enable authentication in your e-mail client, or use one of the methods noted above to access and send mail. We have provided directions for configuring your Outlook or Eudora e-mail client to use authentication with SMTP. Please click on the appropriate set of directions below.

Windows

• Configuring SMTP authentication in Microsoft Outlook 2003

  To setup SMTP authentication:
  Open Outlook. Click on Tools. Click on E-mail Accounts.
  The E-mail Accounts window will open. Select View or change existing e-mail accounts. Click Next.
  Click Next. Set the outgoing mail server to: smtp.ucr.edu
  Click the More Settings button. Click the Outgoing Server tab. Check the box next to My outgoing server (SMTP) requires authentication. If not already selected, select Use same settings as my incoming mail server.
  Click the Advanced tab. Check the box next to This server requires an encrypted connection (SSL). Click OK.

• Configuring SMTP authentication in Microsoft Outlook 2007
  

  To setup SMTP authentication:
  Open Outlook. Click on Tools. Click on Account Settings.
  The Account Settings window will open. Highlight your account, then click Change.
  Click Next. Set the outgoing mail server to: smtp.ucr.edu
  Click the More Settings button. Click the Outgoing Server tab. If not already selected, select Use same settings as my incoming mail server.
  Click the Advanced tab. For both Incoming server and Outgoing Server, next to Use the following type of encrypted connection select SSL Click OK. Click Next, then Finish

• Configuring SMTP authentication in Eudora 7.1

  To setup SMTP authentication:
  Open Eudora. Click on Tools. Click on Options. Click on the Getting Started category on the left Set the SMTP server to smtp.ucr.edu.
  Click on the Sending Mail category on the left and change the "Secure Sockets When Sending" setting to Required, STARTTLS as shown in the image below:
  Click on OK to save the changes.

• Configuring SMTP authentication in Thunderbird 2.0
  

  To setup SMTP authentication:
  Click on the Tools menu and select Account Settings. The Account Settings window will open. Click on Outgoing Server (SMTP). Click Add to add a new server.
  In the Server Name field enter smtp.ucr.edu. Check the box next to Use name and password. In the User Name field enter your UCR NetID.
  Click OK to exit the SMTP Server window and save your settings. Click OK to exit the Account Settings window.

Mac

• Configuring SMTP authentication in Mail
  

  To set up Mail (OS 10.5) to use SMTP:
  Open Mail Click Mail and select Preferences.
  Find the Outgoing Mail Server (SMTP) and click the drop-down box. Click Edit server list....
  Click on the + to add an account.
  Double-click where it says Double-click to enter under the Server Name column. Type in smtp.ucr.edu and press return.
  Click the Advanced tab. Click the Authentication drop-down box and click Password. Enter your UCRNetID in the User Name field and enter your password into the Password field and click OK.

• Configuring SMTP authentication in Eudora

  To setup Eudora (OS X) for SMTP:
  Open Eudora. Click on Eudora and select Preferences.
  Click the Sending Mail icon.
  Find the SMTP Server field and enter smtp.ucr.edu. Click OK.

• Configuring SMTP authentication in Thunderbird

  To setup SMTP authentication:
  Click on the Tools menu and select Account Settings. The Account Settings window will open. Click on Outgoing Server (SMTP). Click Add to add a new server.
  In the Server Name field enter smtp.ucr.edu. Check the box next to Use name and password. In the User Name field enter your UCR NetID.
  Click OK to exit the SMTP Server window and save your settings. Click OK to exit the Account Settings window.

For users whose ISP does restrict SMTP traffic:

If your ISP restricts SMTP traffic, they require that your client e-mail client (Outlook, Eudora, etc.) be set to send mail through your ISP's SMTP server (ex. smtp.comcast.net, smtp.verizon.net). This means that your mail is routed to UCR's email server from your ISP's SMTP server, with an @ucr.edu e-mail address in the "From:" field. When authentication is enabled, this e-mail will no longer be accepted, because your ISP's SMTP server will lack the proper credentials to forward this mail.

Because of this, you will have to utilize Webmail or the VPN client in order to continue sending mail from home. Please click on one or both of these options for more information, and contact the Helpdesk at x23555 if you have any further questions.