University of California, Riverside

Computing & Communications



Communications


Residence Halls Telephone Service

Each room has dial tone. This allows students to receive incoming calls, dial any on campus extension and dial 911. Residence Hall Residents must provide their own telephone instrument.

To make outgoing calls, Residents must use an authorization code.

There is only one active jack per room. Roommates will need to share a phone line. See the “Instructions for the use of all phone and computer outlets” section for more information.

Collect Calls are not authorized nor allowed at the Residence Halls. There will be a service charge of $3.30 for each call accepted. Residents accepting collect calls may be subject to disciplinary actions.

WARNING: Do not provide your room's telephone number when registering on websites or when entering drawings. Some vendors will use the provided telephone number to sign students up for unwanted services. Should this happen to a residence hall resident, we will bill the student for the cost of the services in addition to a $3.30 service fee for each time the service is billed. It will be the student’s responsibility to cancel the service with the vendor.

Authorization Codes

Authorization Codes are needed to make off campus calls.

Each Residence Hall Resident will receive an authorization code in their campus mailbox upon move-in. If you did not receive an authorization code, please contact the Communication Services Office.

There is no charge for having an authorization code. Residents will only be billed for off campus calls that require them to enter their Authorization Code to complete the call.

The student issued the authorization code becomes solely responsible for all phone charges associated with this code and should not share this code with anyone.

If the Authorization Code is lost or stolen, contact the Communications Services Office immediately.

To make an off campus call:

  • Lift handset to receive dial tone.
  • Enter “# #”. This informs the system you are going to use your Authorization Code.
  • You will then hear “Please dial the project account code”. Enter your 8 (eight) digit authorization code. You should hear dial tone.
  • You may now dial the phone number you wish to call.

If you hear a busy tone after entering your authorization code, you have dialed an invalid authorization code. Hang up and try the call again. If you continue to hear a busy tone, call the Communications Services Office (x24624).

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Instructions for the use of Phone and Network Outlets

Pentland Hills

Phone outlets: There are several phone outlets installed in the residence rooms at Pentland Hills I and Pentland Hills II. Only one of these phone outlets is connected to the telephone system. The active phone outlet location is located on the far wall looking into the room from the hallway on each side of the windows. The gray outlets are phone connections and the black outlets are computer network outlets.

Simply plug in your standard home style telephone into the outlet described above. Be careful to plug the phone directly into the center of the outlet since the University outlets are slightly larger than standard phone jacks.

Data jacks: All the data jacks in all the rooms are colored black and connected to the campus network system. The black outlets are not for use with a modem. These outlets are for network connections using 10/100 Ethernet from network interface cards in your desktop or laptop computers. Your computer will require a network interface card to connect to this system. Do not plug in a modem for dial up connections to these ports.

Lothian and A & I

Phone outlets: There are several phone outlets installed in the residence rooms at A & I and Lothian. Most of these phone outlets are not connected to the telephone system. The only phone outlet location that will have phone service connected to it is located on the left hand wall as you are looking into the room from the hallway door. The gray outlets are phone connections and the black outlets are computer network outlets. If there is more than one gray outlet on the same wall plate, the gray outlet at the upper left portion or top of the plate will be the telephone outlet. This outlet may be labeled “V1”.

Simply plug in your standard home style telephone into the outlet described above. Be careful to plug the phone directly into the center of the outlet since the University outlets are slightly larger than standard phone jacks.

Data jacks: All the data jacks in all the rooms are colored black and connected to the campus network system. The black outlets are not for use with a modem. These outlets are for network connections using 10/100 Ethernet from network interface cards in your desktop or laptop computers. Your computer will require a network interface card to connect to this system. Do not plug in a modem for dial up connections to these ports.

The only usable phone port will be the gray outlet on the upper left or top of the faceplate and possible labeled “V1” located on the left wall as you look into the room from the hallway.

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Calling Cards

Calling cards or third party calls cannot be billed to the residence hall phone number. All calling card calls must be billed to the legal address.

If the calling card number is a toll-free number, there will be no charges for using the calling card. You will still have to use your authorization code to make the call.

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Cordless Phones

There are some manufacturers of cordless phones that may not work in the residence hall rooms. If you are experiencing problems with a cordless phone, please plug a non-cordless phone in the jack to see if this resolves the problem.

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Billing Information

A listing of the monthly toll charges can be obtained through our website: http://tag.ucr.edu/studentbill.

You will need your student ID number and your authorization code to view your charges.

The amount due will appear on the students Statement of Account issued during the second week of the month by Student Business Service Office. This statement will also be mailed to the students’ residence mailbox. The amount due is payable at the Cashier’s Office located in Hinderaker Hall or the Housing Cashier’s office.

The Student Business Services Office charges a late fee of $12.50 if the bill is not paid by 3 p.m. on the 15th of each month. If the 15th falls on a weekend, payment is due the previous Friday.

Charges/Rates

There is no charge for an authorization code. You will only be billed for off-campus calls that require you to enter your authorization code to complete the call.

Local $0.0527/min
Lata $0.0527/min
State $0.0527/min
National $0.0527/min
International $0.0337/min

If the number you are calling is toll-free, there will be no charges for that call. You will still have to use your authorization code to make the call.

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More Information 

General Campus Information

University of California, Riverside
900 University Ave.
Riverside, CA 92521
Tel: (951) 827-1012

Department Information

Computing & Communications
Computing & Communications Bldg.

Tel: (951) 827-4741
Fax: (951) 827-4541
E-mail: bearhelp@ucr.edu

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