eClassroom Support

Dr. Lii: "Good technical support is absolutely critical because CNAS doesn't have the ability to maintain the hardware/software .... The tech support from C&C has been very good. In this type of collaboration, support is indispensable."

C&C (Computing and Communication) supports the eClassroom by way of:

• Drive imaging technology -- Ghost by Symantec allows administrators to restore/deploy a Windows OS image onto each of the 42 workstations in mere minutes. In addition to the restoration capability, C&C technicians can remotely clone any workstation, deploy specific changes such as registry or desktop settings, or configure critical data such as TCP/IP settings and machine, workgroup, or domain names - all from a central console.
  
  
• Lab Consultant - during public lab hours there is a student lab consultant available on-site for questions/technical assistance.
  
  
• Kiosks -- Student Computing Services offers support via on-site kiosks which assist with student account/password problems as well as other common computing issues. Visit their kiosk service page for further details.
  
  
• Storage - Students working in the eClassroom write to their student Z drive, which is issued to them upon enrollment at UCR. Instructors, at their own discretion, write either to the lab's hard drive or their personal Z drive. Zip drives are also available at the stations in the main room.
  
  
• Software - Student Computing Services will load software upon request. Currently available are:
  
  • Windows NT
    
  • Adobe Acrobat Reader 4.05c
    
  • IPTV Viewer
    
  • Lindo 6.0
    
  • MS Access 2000
    
  • MS Excel 2000
    
  • MS Internet Explorer 5.5
    
  • MS Power Point 2000
    
  • Microsoft Publisher
    
  • MS Word 2000
    
  • Minitab 13.32
    
  • Netscape Communicator 4.74
    
  • Norton Anti-Virus
    
  • PCTex 4.0
    
  • PhStat
    
  • QuickTime 4.1.2
    
  • SAS 8.0
    
  • Scientific WorkPlace 3.0
    
  • SPSS 6.0

For assistance with anything related to the Statistics eClassroom:

Students: visit Student Computing Services or call the SCS Help Desk at (951) 827-6495.

Faculty: contact Linda Penas (Statistics Lecturer) at (951) 827-3668 or Joel Nylander (Computing & Communications) (951) 827-2629.

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