University of California, Riverside

Exchange E-mail



FAQ's


E-Mail FAQ's

Q: What is a message's file size limit for incoming and outgoing messages?

A: The total message size should be under 30mb. A 25mb limit to attachments is recommended. If a message was too large for a recipient to receive, the sender will receive a bounce message indicating that delivery failed for that reason. Keep in mind that most mail servers have a 10mb limit.

Q: What is the quota or disk space I will be allotted for my E-Mail?

A: All Faculty and Staff will have a quota of 5 gigabytes of space for E-mail, calendar, and tasks.

Q: How can I check my quota on OWA?

A: In the mail section of OWA, allow your mouse cursor to hover over your name that sits atop your mail folders. The quota will display. If using Safari in Windows or Opera, the quota checking will not display.

Q: Is there a way to change my email display name?

A: Yes. The way your name appears in Enterprise Directory is how your email name will display. Contact your Enterprise Directory administrator and have them update the Enterprise Directory listing.  Look up your department's administrator

Current Rules:
1. If no nickname exists, Exchange will display: First Name Middle Initial Last Name
2. If nickname exists (a name in parentheses on Enterprise), Exchange will display: Nickname Last Name
3. If a suffix exists (e.g. Jr., III), it will be displayed.

Q: How will email addresses be directed for students who become staff or faculty?

A: There are various aliases for R'Mail as well as Exchange, please see the Student to Staff page for more information.

Q: I do not have Outlook installed on my computer. How can I get it? What version should I get?

A: Outlook comes standard with Microsoft Office; if you have Office 2007 or 2010 installed you will have Outlook. To check, go to Start, MS Office, Outlook. Simply start it up and configure the client with the new Exchange system settings. If you do not have Outlook installed, you can install it from a Microsoft Office CD. Your department should have the licensing/ordering information. Outlook 2010 is the recommended version.

Q: I am only able to access the "Light Version" when logging into OWA (post.ucr.edu), how can I log into the full version?

A: View the Accessing OWA page under Supported Browsers for more information.

Q: Am I able to use Eudora, Thunderbird, or Mac Mail as my E-Mail client with Exchange?

A: Yes and no; Microsoft Outlook 2010 (2007 is also supported), Outlook 2011 for Mac, or Outlook Web Access (OWA) are recommended. Eudora, Mac Mail, and Thunderbird may be used for e-mail but do not support the calendar integration. Mac users with OS 10.6 (Snow Leopard) may use iCal for calendar access, and Thunderbird users can add plugins, however.

Q: What if I use the Lightning plug in for Thunderbird, will it work for Exchange?

A: Yes, the Lightning plug in will work for Exchange once the Provider plug in has also been installed. For information on how to add the plug ins, see our Thunderbird instructions.

Q: I click SEND/RECEIVE ALL FOLDERS and the Dialog box hangs up Stating "Unable to Sync OFFLINE Address Book".

A: Check the Exchange Proxy Settings and Ensure BOTH Fast and Slow Networks are checked to use HTTP first. Follow the Outlook Manual Configuration steps. This issue may happen after an upgrade to Outlook 2010 from Outlook 2007 and you were using the Oracle Connector for Outlook.

Q: Will the LDAP address book still be available in Exchange?

A: Yes.

Q: I do not like the conversation view. Is there a way to turn if off?

A: Yes. Below the search bar there will be text "Conversations by Date", click to activate the drop down box and uncheck the "Conversation" tick box.

Q: Is there a way to recall (unsend) a message?

A: If you have sent a message in Outlook 2010, go to the 'Sent (Items)' folder and open the message. Click on 'More Actions' in the Actions tab and select 'Recall This Message'. Select if you want to delete unread copies of this message or delete unread copies and replace with a new message and click 'Ok'.

Q: Is there a way to "select all"?

A: You can select multiple messages at a time by using the 'ctrl' key (windows) or command key (mac). You can potentially select all messages in a folder by clicking the first message, holding down the 'shift; key, and clicking the last message. All emails between the first and last click will be selected. Right clicking your mouse with those highlighted gives you the option to delete, ignore conversations, and move or copy to folder.

Calendar FAQ's

Q: How are Holidays handled in Exchange?

A: Each user must add holidays within the Outlook program. A Campus Holiday calendar has also been created and can be added to your list of calendars.

Q: Can I set designates to my calendar?

A: Yes, each user can now set 'Permissions' to his or her calendar. There are many different levels of permissions from read only to full access.

Q: Our department hires students who help manage staff and faculty calendars. How is this handled?

A: Please view the process to acquire Student Access Accounts.

Contacts & Tasks FAQ's

Q: Is there a way to create Contact Groups?

A: Yes. In OWA, in the Contacts area, click the "New" dropdown arrow and select Group. Give the group a name and add members by clicking on "Members..." or typing in email addresses. In Outlook 2010, in the Contacts tab, there is an icon labeled "New Contact Group". It is labeled "Contact Group" in 2011. Give your group a name and select "Add Members" (or "Add" in 2011) to add people inside and outside the organization.

More Information 

General Campus Information

University of California, Riverside
900 University Ave.
Riverside, CA 92521
Tel: (951) 827-1012

Department Information

Computing & Communications
Computing & Communications Bldg.

Tel: (951) 827-3555
Fax: (951) 827-4541
E-mail: helpdesk@ucr.edu

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