University of California, Riverside

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iLearn FAQ

iLearn Frequently Asked Questions

How Do I Assign Extra Credit in the Grade Center

What Happened to the Announcements Page?

How Do I Change My iLearn Email Notification Settings?

 Supported Web Browsers

How Do I Export My Grades from iLearn and Submit Them in iGrade?

How do I check the student enrollment and roster?

Problems Displaying and Downloading Documents in Your Course

What Happened to the Digital Drop Box?

  • Why Can't I Open Course pdf Files on a Mac?
    The Mac OS has no built in method in Safari or Firefox to display a PDF within the browser window.
    Workaround

    Workaround 1: Use the third party plugin from Schubert it. The plugin can be found at http://www.schubert-it.com/pluginpdf/. This a 3rd party plugin. Blackboard did not develop nor does Blackboard provide support for this plugin.

    Workaround 2: Select "Open in New Window" when adding a PDF file.

  • I am teaching a class and I am unable to login into iLearn to see the class(es) I am teaching. What's wrong?

    Access to iLearn requires that all users (instructors/students) have a UCR NetID (i.e., jsmith or jsmit001). If as an instructor you do not have an account, an account will have to created for you in the UCR Enterprise directory by your departments' Enterprise Directory Administrator. Once this account is created you will have access to iLearn via the CAS login option.

    Find your Enterprise Directory Administrator here

  • I have a UCR NetID and am teaching a course but my course is not showing up in the My Courses list in iLearn.

    If teaching a course, the instructor will have to be assigned as the instructor of record in SIS (Student Information System). Your department will add you in SIS as the instructor of record fort hat course. After 24-48 hours, if the course is designated as a course in iLearn, the course will appear in your My Courses list and you will have full instructor privileges to manage the course. If after 48 hours the course is still not listed please contact the Instructional Technology Group (x2-3555)

  • How Do I Assign Extra Credit in the Grade Center?

    This is a method for assigning "non-weighted" extra credit.

    • In the Grade Center choose "Create Column" and name it "Extra Credit".
    • Make the Primary Display "Score" and make the column worth zero points (0 points possible).
    • Include the column in the Grade Center.
    • Do not include it in any weighted columns.
    • Manually add extra points in the column as desired. The extra points will be added to the Total Grade column.

  • What Happened to the Announcements Page?

    With Blackboard 9 the Announcements Page is no longer created automatically in a course. Instead there is a Home Page that contains an Announcement module and other notifications.  The instructor can customize this page by clicking the Customize Page button at the top right.

    To restore your Announcements Page follow the steps below.

    At the top of the Course menu click the "+" button and choose "Create Tool Link". step 1
    Give the new tool the name "Announcements" and from the type menu choose Announcements. Make the tool available and click Submit. step 1
    Drag the new Announcements button from the bottom to the top of the menu. step 1
    Under Control Panel / Customization, choose "Style", and change the Course Entry Point to "Announcements". step 1
    Finally, on the Course Menu, hide the Home Page link using the pull-down menu. step 1

  • How Do I Change My iLearn Email Notification Settings?

    In Blackboard 9 there is a new notification system. You can now choose which email notifications you wish to receive from various areas within your courses.  Notifications can be set for: New Announcements, New Assignments, an Assignment due or overdue, a Grade Posted, and many others features.

    The current default setting will only send emails for new announcements.

    To change these settings or add others, first, log into iLearn, then click this link.

    Under "Edit Individual Course Settings", choose the appropriate course settings to edit for that specific course.

  • Supported Web Browsers

    Currently Blackboard is supporting the two most recent versions of client web browsers for each major release of Blackboard Learn.

    Key to Support Status

    Term Definition
    Certified Fully tested and Supported
    Compatible Key application areas tested
    Provisional Future technologies supported by Blackboard
    Not Supported Specified browser is not supported for the Operating System

    Internet Explorer

    Browser Windows XP Windows Vista
    32-bit    		 Windows Vista
    64-bit    		 Windows 7
    (32/64 bit)    		 Mac OS 10.3 Mac OS 10.4 Mac OS 10.5
    IE 8
    Standard Mode    		 Compatible Certified Compatible Provisional NA NA NA
    IE 7 Compatible Compatible Compatible Not Supported NA NA NA

    Mozilla Firefox

    Browser Windows XP Windows Vista
    32-bit    		 Windows Vista
    64-bit    		 Windows 7
    (32/64 bit)    		 Mac OS 10.3 Mac OS 10.4 Mac OS 10.5 Mac OS 10.6
    Firefox 3.5x Provisional Provisional Provisional Provisional Not Supported Provisional Provisional Provisional
    Firefox 3.0x Certified Certified Compatible Not Supported Not Supported Compatible Certified Not Supported
    Firefox 2.0 and below Not Supported Not Supported Not Supported Not Supported Not Supported Not Supported Not Supported Not Supported

    Apple Safari

    Browser Windows XP Windows Vista Windows 7 Mac OS 10.3 Mac OS 10.4 Mac OS 10.5 Mac OS 10.6
    Safari 4 Not Supported Not Supported Not Supported Not Supported Compatible Compatible Provisional
    Safari 3 Not Supported Not Supported Not Supported Not Supported Compatible Compatible Not Supported
    Safari 2 Not Supported Not Supported Not Supported Not Supported Compatible Compatible Not Supported

  • Internet Explorer versions 8 and 9 Tips

    In order for Blackboard to correctly display the Grade Center and for other menus to work properly in IE 8 and 9, Compatibility View should be turned on. Under the Tools menu make sure Compatibility View is enabled.

  • How Do I Export My Grades from iLearn and Submit Them in iGrade?

    With just a few easy steps you can convert your Grade Center grades to be compatible with iGrade

    1. Open the iLearn Grade Center.
    2. Click the "Work Offline" button in the top-right corner and choose Download.
    3. Keep the default settings: Full Grade Center; Tab Delimited; Select "Include Hidden Information" if you have hidden columns. Otherwise you can leave this unchecked.
    4. Click "Submit", then "Download". The downloaded file will have a name such as "gc_ART_001_001_10W_2010_02_23.TAB"
    5. Open the file in Microsoft Excel and make the following changes: Change the name of the "Student_ID" column to read sid or SID. Change the name of your final grade column to read igrade (or IGRADE. Not case sensitive). All other columns can remain as they are. iGrade will ignore them.
    6. Under the File menu choose "Save As..." Give the file an easily identifiable name. Be sure to remove the .xls file extension from the name.
    7. Change the file type to CSV (comma separated value). Under the Save as Type menu choose CSV. Click Save. Close the file and, if necessary, repeat the Save As... steps. You may get a warning that you will lose some formatting. This is normal. Just click through to save the file.

    Your grade file is now ready to be uploaded and submitted in iGrade

  • How do I get a course on iLearn?

    Most iLearn courses are created automatically at the beginning of each quarter. If you do not see your course please contact the Help Desk helpdesk@ucr.edu, or (951) 827-3555.

  • How do I check the student enrollment and roster?

    Once your course is added to iLearn, the student roster will be automatically uploaded from the registrar. To check your roster under Control Panel / Users and Groups, click Users. The entire course roster will display.

    Enrolled students should be in your course web site. The roster is updated daily so that new students will be added to the course roster usually within 24 hours. Students who have trouble accessing the course web site should contact the Student Computing Help Desk for assistance and notify their instructor.

  • What is the student username and password?

    The student username for Blackboard is their UCR Net ID (ex: jsmit001). Each UCR student is given their own unique UCR Net ID upon registration. If they do not know what it is they can look it up online at http://studentusername.ucr.edu or by coming to one of the student computer labs.

    Student's password for Blackboard is their Perm Pin number (same as for their webmail account).

  • What about Concurrent Enrollment students?

    Concurrent Enrollment and Extension students are now automatically added to your course roster.

  • How do I add other users (TAs, Graders, etc.)?

    Under the course Control Panel click on Users and Groups.

    1. Select User... search by last name or UC NetID.
    2. Click the Action Menu next to the user's name and select "Change User's Role in Course".
    3. Select the approriate role and availability...click Submit.

    If the account does not exist the student will have to submit a Blackboard Account Request. Log-in information will be sent to the student.

  • How Do I Unblock File downloads in Internet Explorer?

    To stop the Information bar from blocking file and software downloads:

    1. Open Internet Explorer.
    2. Click the Tools menu, then click Internet Options.
    3. Click the Security tab, then click Custom Level.
    4. Do one or both of the following:
      • To turn off the Information bar for file downloads, scroll to the Downloads section of the list, then, under Automatic prompting for file downloads, click Enable.
      • To turn off the Information bar for ActiveX controls, scroll to the ActiveX controls and plug-ins section of the list, and then, under Automatic prompting for ActiveX controls, click Enable.
    5. Click OK, click Yes to confirm that you want to make the change, and then click OK again.

  • Downloading Course Documents in Internet Explorer 8 Shows a Popup

    There’s a bug in Blackboard caused when using the default security profile in Internet Explorer 8. When you click to download any Microsoft document format (Word, Powerpoint, Excel, Visio, etc..) the download mechanism used by Blackboard causes Internet Explorer to treat the download like a popup. Internet Explorer will block the download and make you acknowledge the download. When you do acknowledge the download, Internet Explorer will take you back to the entry point of the course. You then need to navigate back to the item, click it, and it will properly download.

    To download a Microsoft formatted document, right-click on the link, and choose Save As...

  • Why Can't I Open Document Links in My Course?

    There are some settings that may need to be adjusted in your browser:

    • Verify that "Private Browsing" is turned OFF in Firefox, Internet Explorer 8 and Safari. This can be found under the Tools menu.
    • Turn off or disable add-ons in Firefox.
    • Check browser security settings and make sure they are set to "medium" or below. Also add ilearn.ucr.edu as a "trusted site" in all browser security settings.
    • In Internet Explorer 8 turn on "Compatibility View".
    • Update your computer to the latest version of Java.

  • What Happened to the Digital Drop Box?

    Due to major weaknesses in the Dropbox code Blackboard has removed the Digital Dropbox tool. The new Assignment Tool in Bb9 is available to assist with file submission and can handle multiple submissions.

    Retrieving Legacy Files: Blackboard created a Java-based interface for users to retrieve any legacy files that were submitted under the old Digital DropBox.

    Use this link to access legacy dropbox files: http://ilearn.ucr.edu/webapps/blackboard/execute/ddb

    When you access the link above you will either see a message that no files were found, or a list of courses in which you had uploaded or received files. Clicking on one of those courses will display the list of your files which you can individually download from there. It is not possible to upload additional files or to submit files to others.

    No batch download or migration facility is being provided. The interface is intentionally kept sparse to emphasize the importance of migrating the content out of here - this is not intended to provide long-term access to these files, rather the intent is that all the dropbox content for older courses should be downloaded within a given period and then recycled (batch deleted).

    Note: This is simply a list of file links. There is no identifying information such as author, date or who submitted the file.

  • Internet Explorer crashes when I try to upload a file to a content area.

    In a content area (Syllabus, Assignments, etc.) when I click the Add Item button Internet Explorer 8 crashes.

    This may be the result of your Java plugin being obsolete. Go to the Java Control Panel on your computer and download the latest release of the Java platform.

Still Need Further Assistance?

Feel free to contact Academic Computing at X2-3555 or helpdesk@ucr.edu for further assistance. You may request a Blackboard demonstration or help with getting your class set up.

Unlike previous versions of Blackboard, you can now make almost all course modifications right from the course Home Page, or "Course View" page.

After logging in, click the course name under "My Courses" to access your course web site.

More Information 

General Campus Information

University of California, Riverside
900 University Ave.
Riverside, CA 92521
 Tel: (951) 827-1012

Department Information

Computing & Communications
Computing & Communications Bldg.

Tel: (951) 827-4741
Fax: (951) 827-4541
E-mail: helpdesk@ucr.edu

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