University of California, Riverside

iLearn Support

iLearn FAQ

iLearn Frequently Asked Questions

Why can’t I see the courses I’m teaching on iLearn?

Unable to submit to Safe Assign

Issues taking tests in iLearn

How Do I Assign Extra Credit in the Grade Center

What Happened to the Announcements Page?

How Do I Change My iLearn Email Notification Settings?

 Supported Web Browsers

How Do I Export My Grades from iLearn and Submit Them in iGrade?

How do I check the student enrollment and roster?

Problems Displaying and Downloading Documents in Your Course

What Happened to the Digital Drop Box?

  • Why Can't I Open Course pdf Files on a Mac?
    The Mac OS has no built in method in Safari or Firefox to display a PDF within the browser window.

    Workaround 1: Use the third party plugin from Schubert it. The plugin can be found at This a 3rd party plugin. Blackboard did not develop nor does Blackboard provide support for this plugin.

    Workaround 2: Select "Open in New Window" when adding a PDF file.

  • I am teaching a class and I am unable to login into iLearn to see the class(es) I am teaching. What's wrong?

    Access to iLearn requires that all users (instructors/students) have a UCR NetID (i.e., jdoe or jdoe001). If as an instructor you do not have an account, an account will have to created for you in the UCR Enterprise directory by your departments' Enterprise Directory Administrator. Once this account is created you will have access to iLearn via the CAS login option.

    Find your Enterprise Directory Administrator here

  • Why can’t I see the courses I’m teaching on iLearn?

    In order have to access to courses in iLearn, Instructors and TAs must be assigned to the course in the Student Information System (SIS). Please see the scheduling analyst in your department to be added to SIS. Entries and changes to SIS will appear in iLearn within 24 hours.

When creating assessments within Blackboard Learn, consider the following:

- Avoid Force Completion - this setting tends to cause more issues for students than it solves. Force Completion requires the student to complete the test in one session. If the student is disconnected from the assessment in any way, there is no way for the student to reenter and complete the assessment. Only instructor intervention can assist the student. Therefore, Force Completion should only be used if the instructor is present during the entire duration of the assessment. NOTE: In a timed test with Force Completion OFF, the timer starts when the student begins the test for the first time. If the student leaves the assessment, the timer continues to run. Reentering the assessment will NOT reset the timer.
-Wired Connections Are Best - While it's understandable that students will not always have access to a wired connection, it is still the best option for taking assessments. Wireless connections are more prone network issues which may create undesirable conditions for assessments.
- Avoid Mobile Data Connections Entirely - Students should never take assessments using a cellular 3G or 4G data connection. The connection is not stable enough to allow successful completion of an assessment.
- Auto-Submit and the Timer - Timed assessments work in conjunction with the auto-submit option. The Auto-submit option determines what happens to an assessment with the time expires. With auto-submit ON, the assessment will automatically be submitted and closed when the time expires. With Auto-submit OFF, the assessment will continue when time expires. The test will be flagged as submitted after the time has expired. There is no indication which questions were submitted after the time expired.
- Asynchronous online assessments - Assessments that are asynchronous and not proctored should be considered open-book, open-resource tests. More controlled assessments can be administered through Blackboard using a combination of campus labs, and proctors,

Known Issue: “Not Logged into SafeAssign” or “Problem Communicating with SafeAssign Server” Error Messages

When the instructor attempts to access the Direct Submit feature of the SafeAssign tool through the course’s Control Panel, they may see this error message: “Sorry, we do not think you are logged in to SafeAssign. Your session may have timed out. If you have received this message in error, please contact your system administrator.”

Or, when a student attempts to submit a SafeAssignment in the course, the student may be prompted by an alert box stating “There was a problem communicating with the SafeAssign Central Server. Please make sure that your browser is set to accept all cookies.”

These errors occur because the user’s web-browser is not configured to accept third-party cookies.

To enable cookies in Mozilla Firefox (PC):

  1. When the browser is open, click the Firefox button and select OPTIONS.
  2. Click PRIVACY in the top panel.
  4. Select the checkbox labeled 'ACCEPT COOKIES FROM SITES.'
  6. Click OK to close the Options window.

To enable cookies in Google Chrome (PC):

  1. When browser is open, click the TOOLS ICON to the right of the address bar.
  2. Select SETTINGS from the menu.
  3. On the Settings page, type the word COOKIES in the search box
  4. Click the button CONTENT SETTINGS button that appears. In the Content Settings pop up that appears, select ALLOW LOCAL DATA TO TO BE SET (RECOMMENDED).
  6. Click DONE to exit the Content Settings window.

To enable cookies in Internet Explorer 8+ (PC):

  1. When the browser is open, click the TOOLs menu and select INTERNET OPTIONS.
  2. In the Internet Options box that appears, click the PRIVACY tab.
  3. On the Privacy tab, click the ADVANCED button.
  4. In the Advanced options, check the 'OVERRIDE AUTOMATIC COOKIE HANDLING' checkbox.
  6. In the Internet Options window, click OK to exit.

On Mac OSX Safari (MAC):

  2. Change "Block cookies and other website data" setting to NEVER.

Self and Peer Assessment Tool

The Blackboard Self and Peer Assessment tool is a great tool for those instructors who want to have students grade their peers. It guides students through the process of reading their peers' assignments, and then answering questions and assigning points to those questions that are posed by the instructor.

However, the tool tends to be a bit rigid in the way that it has been implemented, so it's important to have a good understanding of how it works, before it is chosen for - and introduced to - a class.

How it works:
1.      When the instructor creates the assignment, she/he identifies two time periods:
a.      The assignment period (with an assignment due date) - similar to a normal assignment
b.      The review period (with a review due date) - during which students review assigned papers and optionally do a self-review.

2.      When creating the assignment, instructors can also:
a.      create a set of assessment questions for peers to answer, along with a number of points possible for each question, and optionally an area for feedback for each question (similar to a rubric);
b.      choose how many peers should evaluate the submission;
c.      choose whether the student will see the peer evaluations;
d.      choose whether peer assessments will be anonymous to the student; and
e.      choose whether students should assess their own submission.

3.      After the original assignment due date, Blackboard automatically and randomly assigns submissions to other students in the class; when the review period begins, students are able to begin assessing the assigned peers' work.

Students who miss the deadline for the assignment due date or for the review are not able to submit after those dates have passed!

4.      Self and Peer Assessment assignments are automatically added to the Grade Center, and by default are included in the grade calculation. However, instructors need to go to Course Tools in the Control Panel to access the grades, and need to transfer the scores to the Grade Center by using a link there.

Tips, Tricks, and Things to Note:
1.      Have a dry run for the students and instructor(s) / TA(s), so that everyone is comfortable with the process. Have two dry runs if the first one identifies problems.
2.      Make sure students understand the importance of having their assignments in by the original due date!
3.      Consider including the prompt and criteria in the "Properties" section in addition to the "Question" and "Criteria" sections, because students cannot readily see that information otherwise.
4.      While students are adding and dropping the course, there may be an uneven distribution of peer assignments; e.g. a student may have one or two more assignments to review than his friend has. This evens out later on.
5.      If enrollment is integrated with the student information system, median grades (not average grades, which is the default) may be affected while students are adding and dropping the course.
6.      When assigning the number of points possible for each assessment criteria item, it's important to select "Partial Credit" instead of the default "All or Nothing" (if that's what is intended!)



Still Need Further Assistance?

Feel free to contact Academic Computing at X2-3555 or for further assistance. You may request a Blackboard demonstration or help with getting your class set up.

Unlike previous versions of Blackboard, you can now make almost all course modifications right from the course Home Page, or "Course View" page.

After logging in, click the course name under "My Courses" to access your course web site.

More Information 

General Campus Information

University of California, Riverside
900 University Ave.
Riverside, CA 92521
Tel: (951) 827-1012

Department Information

Computing & Communications
Computing & Communications Bldg.

Tel: (951) 827-4741
Fax: (951) 827-4541