University of California, RiversideInformation Technology Leadership Council

September 2003

ACADEMIC COMPUTING AND COMPUTING SUPPORT SERVICES HIGHLIGHTS

Blackboard Successes

The campus learning management system (Blackboard) continues to become an important mission critical component to the UCR instructional program. The Fall 03 quarter has over 1100 courses constituting all lecture courses with more than five students presently in the system. In addition, many large enrollment courses have spun off their associated laboratories and discussion sections as unique instances separate from the lecture. This represents a 250% increase in courses from Fall 02. This implementation has been totally voluntary on the part of the faculty.

Go to -> List of Fall 2003 classes

Funding Received to Upgrade to Blackboard Enterprise Version

As a direct outcome of this increased utilization of Blackboard, an increasing number of instructors are using or considering using on-line assessments within the Blackboard environment. Faculty acceptance of the system has been very positive and resulted in the Executive Council providing permanent funding for the upgrade to the Enterprise edition. The campus is moving forward to upgrade to version 6 for the Fall 03 quarter.

Blackboard Not Just for Class Content (Interesting uses of Blackboard)

An interesting side effect has been the increase in faculty requests to use the Blackboard environment for administrative (advising) and research related functions. Several chancellor Task Force entities are using the collaborative and document distribution features as a way to conduct virtual committee meetings. One research group, The Cenote Project, is using the system as an international collaborative environment between UCR and researchers in Mexico.

Funding Continued for RA's

To support the continued use of Blackboard, our RA support program has received an additional year of funding to aid faculty in the conversion of their course content to the digital environment. We hope to initiate a grant program directed at faculty to support localized personnel support to help in the conversion to digital material.

Update on Collaboratory

The UCR Statistical Consulting Collaboratory almost doubled its computing resources with the addition of another laboratory. The Collaboratory is designed to foster a research collaborative environment between faculty, graduate students, and the community in statistical computing. A faculty Director has been hired and presently a Manager is being identified for day-to-day functions.

New Student Orientation Presentations and CD

During Summer 03, C&C was provided a first time opportunity to engage with all new freshmen that attended the eight BearFacts summer orientation sessions (3396 students). New students were presented with information regarding Webmail, Blackboard, wireless networking and VPN. Students were presented with a CD describing all C&C services which included many multimedia tutorials describing various services.

C&C and the Library to Collaborate on Support of Access to Copyrighted Material via Proxy/VPN

In an effort to provide wide accessibility to UCR Library on-line resources and maintain copyright compliance, C&C has deployed three robust services to accommodate the various needs of our faculty, students and staff. We have secure Proxy, VPN and RAS (dial in) services available as needed. There are a myriad of online services, each with its own unique license terms. With the array of services offered we are able to meet all needs.

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COMMUNICATIONS HIGHLIGHTS

ONI is Operational

The dual dark fiber connections to the new CalREN network are now operational. UCR staff went into the field to assist CENIC and Cisco staff in getting the "last mile" dark fiber connections running toward both Los Angeles and San Diego. UCR and CENIC engineers then brought the network on line by setting up the routing structure. The connections to CalREN are now working flawlessly.

Cooperative Service Agreements with Residence Halls

The connections from the campus core network to the residence hall network have been rebuilt to provide redundant paths to the Campus core. The school year is starting with more bandwidth available to the Residence Hall networks. This includes more bandwidth to the commodity Internet. In addition, there is agreement between C&C and Residence Hall administration about how to manage bandwidth allocations for the various services typically used by students.

C&C Successfully Deployed Mesh Fault-Tolerant Networks in Several Campus Buildings

In addition to the Residence Hall network, the network in the Hinderaker building has been given separate paths to the campus core. This is part of the ongoing process to provide all areas on campus with the improved reliability made possible by the dual feeds from the new CalREN network.

New UPS and Generator for Stat-Comp

A new 130 kVA UPS has been installed to support the main computer room in the Statistics/Computing building. This brings the latest technology in backup power on line to support both computing and network resources in this facility. An engineering study is nearly completed for the installation of an emergency diesel AC generator for this facility. This will provide a very high level of protection for both business and safety resources housed in this facility. It is expected that this generator will be brought on line before the end of the fall quarter.

UCR Wireless Network Continues to Grow and Advance Technologically

With guidance from the Faculty Wireless Advisory Group, expansion plans are ongoing that seek to add to the already broad wireless coverage area. With input from the many diverse constituencies, a wireless growth plan has been created to identify and prioritize future wireless coverage locations. Our wireless team has also been evaluating emerging wireless standards and has determined that 802.11g (54 Mbits/sec.) holds the most promise in providing the higher bandwidth we seek to offer to wireless users at UCR.

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CENTER FOR VISUAL COMPUTING HIGHLIGHTS

New CVC Database Development Services Offered

CVC Database Development offerings began in early 2003. CVC has partnered with the Client Server Group to develop non-enterprise online applications. We are developing on an Oracle DB backend using PL/SQL tools to develop the front end user interface. More information can be found at http://cvc.ucr.edu/?content=services/programming.php.

HR Class Registration System Rolled Out

One of the online applications to come out of the CVC Database Development offering was the HR Online Registration. This application allows Human Resources to post current course offerings online and campus staff to sign up online and reserve a place. There are 45 courses being offered on the online application. There are also 330 students and instructors signed up on the database. More information can be found at http://hrtraining.ucr.edu/.

Important Campus Web Resources Created

CVC has been developing enterprise web sites for the deployment of state and governmental informational web sites. DMCA and SB1386 are such sites that cover the details of DMCA regulations and SB1386 laws and applications as it applies to the UC community. Such sites allow C&C and UCR to disseminate information to the campus community in a convenient way for them to reference. More information can be found at http://dmca.ucr.edu/ and http://www.cnc.ucr.edu/sb1386/.

Online Modules Created for Just-in-Time Learning using Camtasia

One of the new offerings that CVC is introducing this year is Online Module designs. Online Modules consist of HTML, Flash, Quicktime, Camtasia and other tools combined to present a course online. The course has several lessons as well as a quiz at the end that will allow instructors to evaluate the student. Student performance is tracked on a database and the system allows the student to keep track of his training accomplishments.

CVC has begun to use Camtasia to deploy Help and Training Flash movies to the web to replace FAQs or text help for applications. Camtasia allows video screen recording of software applications. This lets users have a visual representation of how to use various functions of a particular application at any time. More information can be found at http://cvcwork.ucr.edu/cnc/how.php?content=staff_services/applications/training.html.

SEVIS Update

We have 21 users total from 3 different campus groups (International Office, Graduate Division, and Undergraduate Division). We also have 718 Students and 147 Scholars in the fsaAtlas database. There have been 223 Student update batches sent to the Homeland Security Department's computer. More information can be found at http://cvcwork.ucr.edu/sevis/.

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ADMINISTRATIVE COMPUTING HIGHLIGHTS

Online Financial Aid Award Letter

The Online Financial Aid Award Letter deployed in early July. With no announcement or instruction to the students, the first student accepted his Financial Aid awards at 4:30 A.M. less than 1/2 hour after they were processed. Along with accepting awards, students can request revisions to their aid. These revision requests are routed directly to the Financial Aid counselors.

Summer Session

We are in the design phase of fully automating enrollment, assessment, and billing of UCR matriculating students attending summer sessions. For Summer 2004, UCR matriculating students will be able to enroll in summer classes using our existing web enrollment system (PAWS).

Class Wait List

The Class Wait List function for Enrollment is in the testing stage. As this project was driven by a committee, the testing is now in their hands. The goal is to have a fully functioning Wait List for the Winter Quarter in 2004. The process will allow students to put themselves on a Wait List, and will automatically put them into a class as a seat becomes available.

SIS Upgrade Planning

As a result of the comprehensive planning document produced by the UCR Student Information System Planning Group last year, funding was approved to move forward on the enrichment of the current SIS+ system. Two major enhancements include the development of a Data Warehouse for SIS+ and implementation of a student portal.

IBM Web/Edify Migration

GROWL, the student web services running directly on the mainframe, is growing by leaps and bounds, and is handling the growth handsomely. Therefore, the project to move the remaining web applications running with the web middleware has moved to the top of our priority list.

SEVIS feed from IBM

With the upcoming Fall Quarter, SIS will directly feed the SEVIS application with changes to data being tracked on certain visa types. Certain "trigger" fields have been identified and SIS will alert SEVIS when they change.

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CLIENT SERVER COMPUTING HIGHLIGHTS

PeopleSoft Portal Product chosen for UCR Administrative Portal

UCR has restructured its license agreement with PeopleSoft and consequently gained complimentary licenses for their Enterprise Portal, E-Procurement, Content Management, and COBOL compiler products. The PeopleSoft Portal has been installed and configured to provide the foundation for the UCR Administrative Transaction-Processing Portal. It currently authenticates against the UCR Enterprise LDAP Directory and provides single sign-on to the financial system and custom-developed PeopleTools applications. A timeline has been approved that calls for a September 2004 migration to PeopleSoft Web/Portal

PeopleSoft 8.4 Upgrade

All of UCR's PeopleSoft 6 customizations have been inventoried and documented to chart the course for modifications needed in the 8.4 environment. To date, 50% of UCR's distributed, online financial applications have been migrated to 8.4 (budget establishment and adjustment, cost transfer applications). The current timeline plans for all remaining customizations to be completed and tested by June, 2004.

Web-based Travel System

The development of UCR's web-based Travel system is 90% complete. Travelers can submit travel plans and expense reports to their travel coordinators via a web interface. The travel coordinators then process travel expenses, scanning and uploading receipts to the Travel database. The entire approval cycle is also handled via the web, with scanned receipts and documents available for immediate online retrieval and review. The interface to UCR's Accounts Payable system is being completed and a Travel Purchase Order (TPO) system is being integrated for direct-pay travel expenses (air fare, lodging, etc.).

Update on COEUS/PAMIS

The UCR Proposal and Award Management Information System (PAMIS) has been deployed to the pilot user group. The version 1 offering features proposal and award creation, establishment of funds and fund attributes, and creation of departmental budgets via BEA in a completely online, paperless environment. Interfaces to the UCR Financial System have been completed, and the document imaging component allows the Office of Research to scan and upload award documents so that all supporting documentation is instantly available online to various types of users across campus.

Enterprise Access Control System (EACS)

UCR has completed development of its Enterprise Access Control System. EACS is a single, web-based tool, which allows departmental Systems Access Administrators to grant and maintain user privileges related to our administrative computing applications. Four applications are already EACS-aware: Travel, the Printing & Reprographics Work Order System, the Facilities Management System, and PAMIS BEA. UCR is in the process of modifying the remaining administrative applications to the EACS authorization model.

Printing & Reprographics Work Order System

A new Printing and Reprographics Work Order System is now being deployed at UCR. This web-based system allows users across campus to submit their printing requests online. Importantly, source documents can be attached electronically to work orders, eliminating the need for customers to print and carry originals to the printing office. This highly-configurable system allows P&R staff to process and bill all work orders electronically via the web.

Facilities Management System (FMS)

In partnership with Computing and Communications, the UCR Academic Planning and Budget Office is deploying a web-based facilities management system that contains all space information related to the Riverside campus. It features scanned CAD drawings of every room at the University. The FMS system authenticates against the UCR Enterprise LDAP Directory and integrates with the UCR FDX, PPS, and Financial systems.

Purchasing

UCR has begun design and development of a new, web-based Purchasing application. The new system will combine purchase requisition and low-value purchasing capabilities. It is being designed to interface with EACS, PeopleSoft 8.4, and the UCR Administrative Transaction Processing Portal.

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MEDIA RESOURCES HIGHLIGHTS

Classroom Technology, Upgrade of 25% of GA Classrooms Over the Summer

This summer C&C completed a 4 year project that upgrades presentation technology in general assignment classrooms. The last 14 of the original 51 classrooms were upgraded this summer. Every classroom received at minimum a 4,000 lumen LCD Projector with a computer interface, DVD and SVHS VCR.

Funding Received to Upgrade 10 Additional GA Classrooms

Faculty have been enjoying the accessibility of new technologies in their courses. Since the beginning of this project, 10 classrooms have been added as general assignment classrooms. C&C has received funding to integrate technology into these rooms with the same array of presentation technology that faculty now enjoy. These rooms will be completed during the Winter break.

C&C Invited to Submit Funding Proposal for Next 4 Years of Classroom Technology Upgrades

Due to the success and well-received technology upgrades, the EVC has invited C&C to submit proposals for funding classroom technology an additional 4 years. The plan consists of control systems that provide ease of use and a common user interface. These control systems will be centrally supported and will provide system security. The plan includes card access to our technology cabinets that would enhance and facilitate the use and security of all installed devices.

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COMPUTING INFRASTRUCTURE AND SECURITY HIGHLIGHTS

New E-mail System Opt-In Process

Working closely with the Microcomputer Support Group, Computing Infrastructure and Security has developed a web-based resource to simplify the migration from the UCR's current central e-mail system to our new e-mail system. Aided by the opt-in web page, users of the current e-mail system can begin using the new system without support staff intervention.

Blackboard Hardware Upgrade to Sun 880

Our Blackboard learning management system went through a complete upgrade over summer to better support the increased demand and to move from the proprietary (and slow) Blackboard database to Oracle. Hardware was upgraded from a four processor Sun V480 (16Gb) to an eight processor Sun V880 (16Gb). The database was also moved from an NFS shared Network Appliance to faster internal fiber channel drives on the V880. We expect this upgrade to fully support the over 1000 classes currently using Blackboard, as well as the new features in the Enterprise version (e.g. integrated support for grades).

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OTHER NOTES

Budget

C&C has undertaken a significant reorganization effort due to FY 02/03 budget cuts.

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