University of California, Riverside

UC Learning Center Support



Getting Started


Welcome to the UC Learning Center Support site.

The UC Learning Center is a web-based learning management system (LMS) used throughout the UC system. A  Learning Management System (LMS) is a software package that provides management and tracking of learning activities to a variety of learners. The web-based access facilitates "anytime, any place, any pace" access to training content and administration.

Log in to the UC Learning Center

UCLC Login Page
  • Go to www.ucrlearning.ucr.edu
  • Review the initial information as needed and then select Login Now!
  • Enter your UCR NetID and password 

Newly Hired Employees & Volunteers

New hires automatically gain access to the UC Learning Center within two business days of their start date or the date they are made active in payroll (with a Social Security Number), whichever is later.

Students

Are you a recently hired employee or volunteer?

Newly hired student employees should wait until their employee profile is available to access the UC Learning Center. The employee profile should be accessible within two business days of being active in payroll.* Student employees should let their departments know about the connection between payroll status and access to the UC Learning Center if asked to complete training.

*If your Social Security Number (SSN) in the payroll system does not match your SSN in the student information system you will not be able to log in to the UC Learning Center. If you experience trouble logging in after being active in payroll for more than two business days, please check with your department's payroll representative and the Registrar's Office to ensure your SSN is correct in both systems. Once corrections are made you should have access in two business days.

Are you a former employee?

Is your account deactivated?

Are you strictly a student and not a UCR employee or volunteer?

If you are not a current or former employee, before you can log in for the first time you must use the UC Affiliate Access Tool to create a profile in the system. The link to this tool is found on the login page in the lower left under the heading Student & Affiliate Access.

If you previously worked at another UC campus but have never worked at UCR, you will also need to use the UC Affiliate Access Tool to access the UC Learning Center at UCR. If you ever do become active in payroll at UCR, then your current employee profile will be reactivated and moved over to our campus. At that point you will have duplicate profiles in the system, see below.

Nonemployee students should strictly access the UC Learning Center to complete activities required for facilities access, such as when volunteering in a lab for academic credit. Food Safety training required for permits is included in this definition.

A note on duplicate profiles - Don't Panic:

  • Using the UC Affiliate Access Tool will create an affiliate profile in the system.
  • Being made active in the payroll system as an employee or volunteer will create a separate employee profile.
  • The system does not automatically reconcile affiliate and employee profiles. This must be done manually. 

If you have both an affiliate and employee profile in the system, you will only have access to the employee profile and lose access to any training records associated with your affiliate profile. However, those records still exist. If you think you may have duplicate profiles, please email ucrlearning@ucr.edu to have your records merged under your active profile.

Browser Requirements

Web Browser & Operating System Compatibility

It is recommended that only supported browsers be used for eCourses to ensure proper tracking of completions.

BrowserSupported Operating System
Internet Explorer 11.01 Win7, Win8, Win8.1, Win10
Edge1 Win10
Firefox (51) Win7, Win8, Win8.1, Win10
Chrome (56) Win7, Win8, Win8.1, Win10
Safari 8.0.7 OSX, 10.10
Safari 9.1.2 OSX, 10.10, 10.11
Safari 10.0 OSX, 10.10, 10.11, 10.12

1The LMS does not support Internet Explorer or Edge in Compatibility Mode. Internet Explorer users will need to add https://uc.sumtotal.host as a trusted site under Tools>Internet Options>Security>Trusted Sites>Sites.

Tablet Platform Compatibility

  • iPad (iOS 9.x /10.x) & Native Browser1
  • Google Nexus 9 (Android 5.x / 6.x / 7.x) & Native Browser2
  • Google Nexus 10 (Android 5.1.1) & Chrome2
  • Windows Surface Pro & Native Browser

Mobile Platform Compatibility

Mobile support refers to the SumTotal native app. only, mobile browsers are not supported.

  • iPhone (iOS 9.x / 10.x)
  • Android Mobile (5.x / 6.x / 7.x)

1Includes support for iPad Mini at 1024x768 resolution. Only supported in landscape mode.
2Includes support for Nexus 7 at 1024x768 resolution. Only supported in landscape mode.

Tips for Successful eCourse Completion:

  • Make sure you are using a supported web browser and operating system (see above)
    • Internet Explorer v.11 users will need to add https://uc.sumtotal.host as a trusted site under Tools>Internet Options>Security>Trusted Sites>Sites
    • If you are using Internet Explorer v.11 or Edge, check for and remove compatibility view settings for sumtotalsystems.com
  • Ensure you have either DISABLED pop-up blockers or created an exception so that your browser will allow pop-ups from https://uc.sumtotal.host. (Edge, Chrome, Firefox, IE, Safari)
  • Enable Cookies: Each user must have their browser set to enable cookies. You can view this setting in the browser’s security dialog box. Note, some privacy add-ons block cookies.
  • Clear your browser's cookies before starting a new eCourse by clearing the history or cache
  • Verify your Flash software is up to date and enabled.
    Note: some Chrome users report that despite enabling Flash for https://uc.sumtotal.host in the browser settings, they must still click to play or activate Flash to run in the course player window by clicking an icon next to the URL field and clicking run all plug-ins this time.
  • Verify that JavaScript is enabled in your web browser. (IE, Chome, Safari)
  • Do not leave eCourses paused for extended periods of time. If you need to step away, exit the course until you can return.
  • Exit a course using the Exit link from the course menu when available. If needed, wait for the course to indicate it is okay to close the browser window before doing so.
  • Save a screenshot of your quiz results and/or completion confirmation screen.
  • Note - Plug-Ins or Toolbars: If you have installed any add-ons, plug-ins, or toolbars designed to protect privacy in your browser, these may interfere with the system's ability to record your progress or eCourse functionality. You may want to disable them while attempting to complete online courses.

More Information 

General Campus Information

University of California, Riverside
900 University Ave.
Riverside, CA 92521
Tel: (951) 827-1012

Department Information

Computing & Communications
Computing & Communications Bldg

Tel: (951) 827-3555
Fax: (951) 827-4541
E-mail: helpdesk@ucr.edu

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