University of California, Riverside

UC Learning Center Support



Access & Roles


Access

Anyone with a UCR NetID and password may access the UC Learning Center. This includes:

  • Faculty & Staff
  • Students (this includes students who need to participate in training because of activities that require it as well as student employees)
  • Affiliates (affiliates are individuals who may not have an entry in the campus payroll system but are involved in campus activities and/or work).

NOTE: Intercampus transfers must be separated in their home campus payroll system before they will be able to log into the LMS from UCR. If they still cannot log in after being active strictly in UCR payroll for two business days please email ucrlearning@ucr.edu.

Newly Hired Employees

New hires automatically gain access to the UC Learning Center within two business days of the date they are made active in payroll (with a Social Security Number or Individual Taxpayer Identification Number).

UCR Students

Are you a recently hired employee or volunteer?

Newly hired student employees should wait until their employee profile is available to access the UC Learning Center. The employee profile should be accessible within two business days of being active in payroll with a Social Security Number or Individual Taxpayer Identification Number.* Student employees should let their departments know about the connection between payroll status and access to the UC Learning Center if asked to complete training.

*If your Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN) in the payroll system does not match your SSN/ITIN in the student information system (Banner) you will not be able to log in to the UC Learning Center. If you experience trouble logging in after being active in payroll for more than two business days, please check with your department's payroll representative and the Registrar's Office to ensure your SSN/ITIN is correct in both systems. Once corrections are made you should have access in two business days. Or your department may contact the Registrar on your behalf.

If after corrections are made you cannot log in within 2 days, or no corrections are needed, please contact the ITS Helpdesk (bearhelp@ucr.edu) and request they have their Identity Management team investigate why your NetID is not connecting you to your profile in the UC Learning Center.

Volunteers & Contingent Workers: Volunteers may or may not be made active in payroll. If you were made active in the payroll system but were not required to provide a Social Security Number, i.e., you are a contingent worker, you will not have an employee profile in the UC Learning Center. In which case, you may try to use the UC Affiliate Access Tool to push a profile into the UC Learning Center. If you are unable to use this tool, and you have never accessed the UC Learning Center before (i.e., you are not a former employee), your hiring department may need to issue you a Temporary NetID in order to provide access to the UC Learning Center.

Are you a former employee?

Is your account deactivated?

Are you strictly a student and not a UCR employee or volunteer?

If you are not a current or former employee, before you can log in for the first time you must use the UC Affiliate Access Tool to create a profile in the system. The link to this tool is found on the login page in the lower left under the heading Student & Affiliate Access.

If you previously worked at another UC campus but have never worked at UCR, you will also need to use the UC Affiliate Access Tool to access the UC Learning Center at UCR. If you ever do become active in payroll at UCR, then your current employee profile will be reactivated and moved over to our campus. At that point you will have duplicate profiles in the system, see below.

Nonemployee students and volunteers should strictly access the UC Learning Center to complete activities required for facilities access, such as when volunteering in a lab for academic credit. Food Safety training required for permits is included in this definition.

A note on duplicate profiles - Don't Panic:

  • Using the UC Affiliate Access Tool will create an affiliate profile in the system.
  • Being made active in the payroll system with a Social Security Number as an employee or volunteer will create a separate employee profile.
  • The system does not automatically reconcile affiliate and employee profiles. This must be done manually. 

If you have both an affiliate and employee profile in the system, you will only have access to the employee profile and lose access to any training records associated with your affiliate profile. However, those records still exist. If you think you may have duplicate profiles, please email ucrlearning@ucr.edu to have your records merged under your active profile.

Access Decision Tree

Student, temp, volunteer, employee without a SSN? Not sure how to grant access to the Learning Center?
The LMS Access Decision Tree will walk you through the process to determine the best course of action.

Access Decision Tree

Roles

There are different roles in the UC Learning Center. Some roles are established automatically and some must be established through your department’s Systems Access Administrator (SAA). Different roles do not require separate logins – they just add to the functionality available after logging in. Continue reading for information about some of the different roles available in the UC Learning Center

LEARNER

Everyone who accesses the UC Learning Center is automatically given learner access. You will find the learner icon at the top of the page when you login. This role allows you to do the following:

  • Browse the Catalog and search for specific learning activities.
  • Register for available learning activities.
  • Launch online courses.
  • Review status of assigned learning activities.
  • Review transcript of completed activities.

See our online Learner Guide for step-by-step instructions for various tasks.

MANAGER

If you have direct reports established through the UCR Enterprise Directory, you will automatically have access to the manager role (in addition to the learner role). You will see the manager icon at the top of the page when you login. The manager role provides the following functionality:

  • Review current registrations for direct reports
  • Register direct reports into learning activities
  • Review the status of required learning activities for direct reports
  • Receive copy of email notifications of overdue learning activities for direct reports

See our online Manager Guide for step-by-step instructions for various tasks.

LEARNING COORDINATOR

The Learning Coordinator role is provided to those who need to be able to enroll others in learning activities as well as check the status of required activities for individuals outside of direct reports. This access is granted by the UC Learning Center Administrator and can be set at the department, division, or organizational unit level. Learning Coordinators can perform the following tasks:

  • Register others for learning activities (either at the department, division, or the organizational unit level)
  • Cancel training for others
  • Check the status of assigned activities for viewable users

Before you can be set up in the Learning Coordinator role, you will be required to have completed the following training through the UC Learning Center:

  1. FERPA Tutorial (RI-CCTOP0003)
  2. Enterprise Accountability Online (RI-ACOBJ0002)

Once this training is completed, please send an email to hrtrainingcontacts@ucr.edu, by way of approval from your organization copy your supervisor* or manager, and provide a list of the ORG, DIV, or DEPT codes and names you require access to. It is important we have both the codes and names.

*Or have your supervisor submit the email request and copy you.

INSTRUCTOR

If you have been identified as someone who is responsible for facilitating specific learning activities or you need to have access to the rosters because you have responsibility for specific learning activities, you will be set up as an instructor. This role will provide access that is in addition to the learner role and the manager role if you have direct reports. This role is set up by the UC Learning Center Administrator as learning activities are added or scheduled in the UC Learning Center. This role is accessed through the learner role. As an instructor you can:

  • Review those who have registered for a specific learning activity
  • Print out a sign-in sheet for a learning activity
  • Email roster participants
  • Print out certificates of completion for a specific learning activity
  • Review the scores for activities where an assessment has been provided to participants

See our online Instructor Guide for step-by-step instructions for various tasks.

More Information 

General Campus Information

University of California, Riverside
900 University Ave.
Riverside, CA 92521
Tel: (951) 827-1012

Department Information

Computing & Communications
Computing & Communications Bldg

Tel: (951) 827-3555
Fax: (951) 827-4541
E-mail: helpdesk@ucr.edu

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