University of California, Riverside

UC Learning Center Support



Frequently Asked Questions


There are currently issues using the UC Learning Center with the most recent versions of Chrome and Safari. We recommend using Firefox (Mac or PC) or Internet Explorer v10 or earlier (PC) as an alternative. The vendor is working on this as a high priority, and we apologize for the inconvenience.

General

What is a UCR NetID and why do I need one?
How can my department/organization add learning activities to the UC Learning Center?
Where are my training records?       
Can I access the UC Learning Center if I don’t have an email account?
Why does the system list my email address as NoEmail@ucop.com?

Troubleshooting

Access

I have a UCR NetID – why can’t I access the UC Learning Center?
I am a new employee– when I try to log in the system cannot locate my user account?
I don’t remember my UCR NetID – what do I do?
I don’t remember my password – what do I do?
I recently used the UC Affiliate Access Tool to create a profile and had access but now I cannot log in?
When I try to log in the system tells me my account is deactivated?

eCourses

Why won’t my online course launch?
What can I do to help ensure the system records my quiz results and/or course completion?

Registration, Cancellation, & Payment

Why can’t I enter my FAU for learning activities with a fee?
When will a charge be processed if there is a fee for a learning activity?
When I try to register for a class I get a message that indicates registration is blocked?
Can I cancel training I have registered for?

Technical

How do I turn off Compatibility View? (Internet Explorer 10/11 users)
There is no Menu Bar on my Internet Explorer?
When I try to search for a course or when I try to click on a course nothing happens?

Roles and Permissions

Can I print out a transcript of learning activities I’ve completed?
Why don’t I see all my direct reports within my manager access?
As a manager can I view the direct reports of my direct reports?

General

Q. What is a UCR NetID and why do I need one?

A. UCR NetID is a unique ID available for all UCR Faculty, Staff, Students, and Affiliates. Once a UCR NetID is assigned to you, you can access relevant UCR applications including the UC Learning Center.

Q. How can my department/organization add learning activities to the UC Learning Center?

A. If you have learning activities you would like to add and manage through the UC Learning Center, please review the information on the Request a New Activity page

Q. Where are my training records?

A. For training you have completed through the UC Learning Center you will find them in your transcript. All records that could be moved over from legacy systems are available in the UC Learning Center. If you have questions about your transcript, please email ucrlearning@ucr.edu.

Students: If you are a recently hired employee or volunteer and are missing records this is most likely due to duplicate profiles in the system. Please email ucrlearning@ucr.edu.

Q. Can I access the UC Learning Center if I don’t have an email account?

A. Yes, you can access the UC Learning Center if you do not have an email account, although you will need a UCR NetID and password.

Q. Why does the system list my email address as NoEmail@ucop.com?

When student employees are hired their email addresses can take several days to populate into the UC Learning Center. Your student email address is matched to your employee records via your Social Security Number (SSN). If it has been more than a week since your start date and your email address is still not visible in the Learning Center (on your transcript for example), it could be that your SSN in the payroll system does not match the SSN on record for you in the student information system. Please visit your hiring department payroll person and the Registrar's Office  to verify that they have the correct SSN on file for you.

Once the correct number is on file in both systems it may take up to 48 hours to update into the Learning Center. If both systems have the correct SSN on file for you and your email address is still not correct, please email ucrlearning.ucr.edu.

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Troubleshooting

Access

Q. I have a UCR NetID – why can’t I access the UC Learning Center?

A. All UCR faculty, staff, and student employees are automatically in the UC Learning Center, However if you are a student or affiliate (you are not in the payroll system) and you have never accessed the UC Learning Center you will need to take one extra step by going to the Affiliate Access Tool. Once you login you can push your information into the UC Learning Center to access the learning activities you need.

Q. I am a new employee – when I try to log in the system cannot locate my user account?

A. New employees become active in the UC Learning Center between 24-48 hours after becoming active in payroll (depending on the time added).

Employees without a Social Security Number (SSN) in the payroll system will be unable to access the system without assistance from the administrators.  If you know you do not currently have a SSN please email ucrlearning@ucr.edu.

Q. I don’t remember my UCR NetID– what do I do?

A. To look up your UCR NetID select the appropriate option below:

Q. I don’t remember my password– what do I do?

A. For instructions on how to reset the password associated with your UCR NetID, select the appropriate option below:

  • If you are faculty or staff, click here for information on procedures for re-registering your password
  • If you are a student click here for instructions on resetting your password

Q. I recently used the UC Affiliate Access Tool to create a profile but now I cannot log in to the Learning Center?

A. While you may have had immediate access upon first using the UC Affiliate Access Tool it can take up to 2 business days before your profile is fully active in the system. If it has been two business days and you still cannot log in, please email ucrlearning@ucr.edu.

Q. When I try to log in the system tells me my account is deactivated?

A. This is usually an indication that you are a former student employee who has been separated in payroll. If you were previously employed by UCR, or were paid for an internship through the Financial Aid office, your profile in the Learning Center was disabled when you were separated in payroll. Please email ucrlearning@ucr.edu to have your profile reactivated. Please include the following information in your email:

  1. Your UCR NetID
  2. Your current role on campus, e.g., undergraduate or graduate student
  3. Your major
  4. If you are currently employed on campus (or soon will be) as an paid employee or unpaid volunteer

eCourses

Q. Why won’t my online course launch?

A. For online activities to launch pop-up blockers must be turned off. For instructions on disabling pop-up blockers please click here for information on disabling pop-up blockers.

Q. What can I do to help ensure the system records my quiz results or course completion?

A. Tips for Successful eCourse Completion:

  • Make sure you are using a supported web browser. We recommend using Firefox (Mac or PC) or Internet Explorer (PC).
    • If you are using Internet Explorer v.10 or newer, check for and REMOVE any compatibility view settings for sumtotalsystems.com
    • If you are using a Mac and you experience either a course that stops loading or a “spinning wheel” or load screen that never resolves, trying the Chrome browser in that instance may resolve the problem.
  • Ensure you have DISABLED pop-up blockers. i.e., that your browser will allow pop-ups.
  • Verify your Flash software is up to date.
  • Directly access the UC Learning Center by going to www.ucrlearning.ucr.edu (do not navigate through R’Space or R’Web).
  • Clear your browser’s cookies.
  • Do not leave eCourses paused for extended periods of time.
  • Save a screenshot of your quiz results and/or completion screen.

Registration, Cancellation, & Payment

Q. Why can’t I enter my FAU for learning activities with a fee?

A. UCR is now using the UCLC Registration Number System to manage fees associated with learning activities. If there is a fee for a class you will need to request a registration number to submit upon registration. You will be asked to submit this before your registration is confirmed.

Q. When will a charge be processed if there is a fee for a learning activity?

A. The UCLC registration number you entered (which is tied to the FAU used to create it) will be charged upon completion of the training. If there are late cancellation or no show fees those charges will also take place once the date of the training has passed and the roster has been processed.

  Q. When I try to register for a class I get a message that indicates registration is blocked?

A. If, when attempting to register for an Instructor Led Training (ILT) course, you get a message from the system that tells you that registration is blocked, it indicates that there are no available offerings or classes currently scheduled in which you might register. In other words, there's nothing to register for.

  Q. Can I cancel training I have registered for?

A. Yes – you have access to cancel registrations (unless you have passed the cancellation requirement if there is an associated fee). For specific instructions on canceling an activity please review the Learner information under the Getting Started/User Guides listing.

Technical

  Q. How do I turn off Compatibility View? (Internet Explorer 10/11 users)

A. Internet Explorer v.10 or later users may need to turn off compatibility view. To do this go to Tools on the Internet Explorer menu bar. See a step-by-step guide.

Q. There is no Menu Bar on my Internet Explorer?

A. Likely the Menu Bar has been hidden. Go to the top of your browser window and right click. You should get a window that gives you the option to show or hide various tool bars. Make sure the Menu Bar is selected. See a step-by-step guide.

  Q. When I try to search for a course or when I try to click on a course nothing happens?

A. If you are using Internet Explorer 10 or 11 make sure your compatibility view is turned off. If you are not using IE 10 or 11 please contact the help desk ucrlearning@ucr.edu.

If you using a different browser or have already turned off compatibility view in IE, verify that Java is installed and enabled in your web browser. This may require local IT support if you are using a University owned computer.

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Roles and Permissions

Q. Can I print out a transcript of learning activities I’ve completed?

A. Yes – you have access to review and print out your transcript at any time. For specific instructions on accessing your transcript please review the Learner information under the Getting Started/User Guides listing.

Q. Why don’t I see all my direct reports within my manager access?

A. The connection between an employee and supervisor is established through the Enterprise Directory — your Enterprise Directory Administrator can update records so your list of direct reports will be accurate.

Q. As a manager can I view the direct reports of my direct reports?

A. At this time you can only view your direct reports. Individuals who need to view people beyond their direct reports (either at the department, division, or organizational unit level) will be able to request Learning Coordinator access through UC Learning Center Team by emailing ucrlearning@ucr.edu.

For more information on the roles in the UC Learning Center, please go to the Roles section.

More Information 

General Campus Information

University of California, Riverside
900 University Ave.
Riverside, CA 92521
Tel: (951) 827-1012

Department Information

Computing & Communications
Computing & Communications Bldg

Tel: (951) 827-3555
Fax: (951) 827-4541
E-mail: helpdesk@ucr.edu

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