University of California, Riverside

UC Learning Center Support



Frequently Asked Questions


UC Learning Center

General

What is a UCR NetID and why do I need one?
How can my department/organization add learning activities to the UC Learning Center?
Where are my training records?       
Can I access the UC Learning Center if I don’t have an email account?

Troubleshooting

I have a UCR NetID – why can’t I access the UC Learning Center?
I am a new employee– when I try to login the system cannot locate my user account?
Why won’t my online course launch?
I don’t remember my UCR NetID – what do I do?
I don’t remember my password – what do I do?
Why can’t I enter my FAU for learning activities with a fee?
When will a charge be processed if there is a fee for a learning activity?
How do I turn on Compatibility View? (Internet Explorer 10/11 users)
When I try to search for a course or when I try to click on a course nothing happens?
There is no Menu Bar on my Internet Explorer?

Roles and Permissions

Can I print out a transcript of learning activities I’ve completed?
Can I cancel training I have registered for?
Why don’t I see all my direct reports within my manager access?
As a manager can I view the direct reports of my direct reports?

Q. What is a UCR NetID and why do I need one?

A. UCR NetID is a unique ID available for all UCR Faculty, Staff, Students, and Affiliates. Once a UCR NetID is assigned to you, you can access relevant UCR applications including the UC Learning Center.

Q. How can my department/organization add learning activities to the UC Learning Center?

A. If you have learning activities you would like to add and manage through the UC Learning Center, please review the information on the Request a New Activity page

Q. Where are my training records?

A. For training you have completed through the UC Learning Center you will find them in your transcript. All records that could be moved over from legacy systems are available in the UC Learning Center. If you have questions about your transcript, please email ucrlearning@ucr.edu.

Q. Can I access the UC Learning Center if I don’t have an email account?

A. Yes, you can access the UC Learning Center if you do not have an email account, although you will need a UCR NetID and password.

Q. I have a UCR NetID – why can’t I access the UC Learning Center?

A. All UCR faculty, staff, and student employees are automatically in the UC Learning Center, However if you are a student or affiliate, you are not in the payroll system, and you have never accessed the UC Learning Center you will need to take one extra step by going to the Affiliate Access site. Once you login you can push your information into the UC Learning Center to access the learning activities you need.

Q. I am a new employee – when I try to login the system cannot locate my user account?

A. New employees become active in the UC Learning Center between 24-48 hours after becoming active in payroll (depending on the time added).

Employees without a Social Security Number (SSN) in the payroll system will be unable to access the system without assistance from the administrators.  If you know you do not currently have a SSN please email ucrlearning@ucr.edu

Q. Why won’t my online course launch?

A. For online activities to launch pop-up blockers must be turned off. For instructions on disabling pop-up blockers please click here for information on disabling pop-up blockers.

Q. I don’t remember my UCR NetID– what do I do?

A. To look up your UCR NetID select the appropriate option below:

Q. I don’t remember my password– what do I do?

A. For instructions on how to reset the password associated with your UCR NetID, select the appropriate option below:

  • If you are faculty or staff, click here for information on procedures for re-registering your password
  • If you are a student click here for instructions on resetting your password

 

Q. Why can’t I enter my FAU for learning activities with a fee?

A. UCR is now using the UCLC Registration Number System to manage fees associated with learning activities. If there is a fee for a class you will need to request a registration number to submit upon registration. You will be asked to submit this before your registration is confirmed.

Q. When will a charge be processed if there is a fee for a learning activity?

A. The UCLC registration number you entered (which is tied to the FAU used to create it) will be charged upon completion of the training. If there are late cancellation or no show fees those charges will also take place once the date of the training has passed and the roster has been processed.

Q. Can I print out a transcript of learning activities I’ve completed?

A. Yes – you have access to review and print out your transcript at any time. For specific instructions on accessing your transcript please review the Learner information under the Getting Started/User Guides listing.

Q. Can I cancel training I have registered for?

A. Yes – you have access to cancel registrations (unless you have passed the cancellation requirement if there is an associated fee). For specific instructions on canceling an activity please review the Learner information under the Getting Started/User Guides listing.

Q. Why don’t I see all my direct reports within my manager access?

A. The connection between an employee and supervisor is established through the Enterprise Directory - your Enterprise Directory Administrator can update records so your list of direct reports will be accurate.

Q. As a manager can I view the direct reports of my direct reports?

A. At this time you can only view your direct reports. Individuals who need to view people beyond their direct reports (either at the department, division, or organizational unit level) will be able to request Learning Coordinator access through UC Learning Center Team by emailing ucrlearning@ucr.edu

Q. How do I turn on Compatibility View? (Internet Explorer 10/11 users)

A. Internet Explorer 10 users need to turn on compatibility view. To do this look for an icon of document with a tear in it next to the URL, click this icon once. Alternatively you can go to Tools on the Internet Explorer menu bar and make sure a check is next to the Compatibility View. See a step-by-step guide.

Q. When I try to search for a course or when I try to click on a course nothing happens?

A. If you are using Internet Explorer 10 or 11 make sure your compatibility view is turned on. If you are not using IE 10 or 11 please contact the help desk ucrlearning@ucr.edu

Q. There is no Menu Bar on my Internet Explorer?

A. Likely the Menu Bar has been hidden. Go to the top of your browser window and right click. You should get a window that gives you the option to show or hide various tool bars. Make sure the Menu Bar is selected. See a step-by-step guide.

For more information on the roles in the UC Learning Center, please go to the Roles section.

More Information 

General Campus Information

University of California, Riverside
900 University Ave.
Riverside, CA 92521
Tel: (951) 827-1012

Department Information

Computing & Communications
Computing & Communications Bldg

Tel: (951) 827-3555
Fax: (951) 827-4541
E-mail: helpdesk@ucr.edu

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