University of California, Riverside

UC Learning Center Support



Required Training Status Reports


FAQs

Who is on this report?

Only individuals with active profiles and who are assigned the training in the LMS will appear on this report.

Why isn't this person on the report?

Either they are not assigned the training in the LMS and/or they do not have an active profile in the LMS.* An employee will have an inactive profile in the LMS if they are inactive in PPS or are a leave of absence has been entered into PPS. Once their status in PPS is changed back to active they will be reassigned this training within two business days of the status change in PPS.

*For reports filtered to a specific ORG or department, that person must also be coded in PPS or Enterprise Directory under that department or ORG. For those active in PPS their Home Department in PPS should be what is reflected on reports from the LMS.

This employee separated, why are they still on the report?

Employees who are separated in PPS should automatically drop off the report. If an employee on the report has left the University please check their status in PPS. Please note it takes two business days for changes in PPS to be reflected in the LMS.

This affiliate left, why are they still on the report?

If an affiliate has left the University please work with C&C to expire their NetID in Enterprise Directory. This should trigger the deactivation of their profile in the LMS and they should drop off the report.

This student graduated, why are they still on the report?

If they have an employee profile (user number is all numerals) please check PPS to see if they have an active appointment in PPS. If they have an affiliate/student profile (user number begins with the letters “RI”) then the intention is for nonemployee profiles for students who have graduated to be deactivated when they graduate and become inactive in SIS. This should be an automated process.

If the student is not an active employee and has graduated, but they are still appearing on required training reports, please contact ucrlearning@ucr.edu and include detailed information about the student and the required training report on which they appear.

This person completed the training, why are they showing as overdue?

There could be several causes for this. First review the available FAQs on eCourses to see if a workaround or information has been provided for the specific course. If the FAQs do not provide a recommendation, please email ucrlearning@ucr.edu so that we may investigate the cause. If the individual can provide proof of completion (a completion confirmation email or a screenshot confirming their participation) please include it.

This person is no longer in our department, why are they on our report?

If they are an employee or volunteer please check their home department listed in PPS and update if needed. If they are an affiliate please check Enterprise Directory (EDIR).  Updates to either system will take two business days before being reflected in the LMS.

If PPS and EDIR have been updated for more than two business days and the incorrect department is still appearing on reports, please email ucrlearning@ucr.edu. Often when a student employee separates from the University they still require access to safety training in the LMS and their profiles are manually reactivated to provide access. When this happens, their department in the LMS is manually changed to their department of study. If they are rehired by the University, while rare, occasionally the new payroll data cannot overwrite the manual change and additional manual updates are required.

How is compliance calculated?

An individual is considered in compliance when they complete the assigned training activity, regardless of training due date. The compliance rate is calculated by dividing the number of learners who have completed the assigned training by the total number of assigned learners.

How should I interpret the requirement status?

  • Assigned — Someone who has been assigned training, is not past their initial due date yet, but has not launched the course.
  • Overdue — Someone who is past their initial due date and has never launched the course
  • Expired — Someone who completed the course in the past and whose certification has expired, meaning they are overdue to retake the course
  • In Progress — Someone who has launched the course but never completed it, they may still be in their initial grace period or they may also be Overdue or Expired. Please check their Due Date.
  • Satisfied — Someone who has completed the assigned training and their certificate has not expired

A student employee is showing an email address of NoEmail@ucop.edu and they cannot log into the UC Learning Center LMS?

For student employees to be able to log into the UC Learning Center their Social Security Number (SSN) in payroll (PPS) must match their SSN in the student information system (SIS or Banner). The SSN connects their student issued NetID to their employee data in UCR systems. If they have an active employee profile in the UC Learning Center but their email address is missing and they are unable to log in, this is an indicator that there may be a mismatch in SSN between SIS and PPS.

Please have the student confirm with your department's payroll representative that the SSN in PPS is correct. Also they will need to visit the Registrar’s Office to confirm it is correct in SIS. Once any corrections are made, it may take up to two business days before they will be able to log in to the UC Learning Center.

If after corrections are made they still cannot log in within 2 days, or no corrections were needed, please have them email ucrlearning@ucr.edu. In rare cases we may need to work with Identity Management to resolve the issue.

NOTE: If PPS is showing a student status code that indicates they are a registered student, but they are not active or registered for the current quarter, this may impact student-employee access to the LMS. This particularly affects those who recently graduated and are no longer active students. Updating PPS to indicate they are not registered and adding their existing student NetID to Enterprise Directory should resolve the access issue in these cases.

When is a learner required to retake a course they previously completed?

Some courses are required to be completed or retaken on a regular basis when the certificate of completion issued for that course expires. Learners may review these courses on their Assigned Activities page in the LMS. Any assigned activity with an expiration date will need to be retaken by the expiration date in order to maintain an acquired certification status.

The following is a list of commonly assigned courses and how often  they must be retaken when the certificate of completion expires:

  • UC Cyber Security Awareness Training: Every year
  • UC Sexual Violence & Sexual Harassment Prevention Training for STAFF: Every year
  • UC Sexual Violence & Sexual Harassment Prevention Training for SUPERVISORS & FACULTY: Every two years

More Information 

General Campus Information

University of California, Riverside
900 University Ave.
Riverside, CA 92521
Tel: (951) 827-1012

Department Information

Computing & Communications
Computing & Communications Bldg

Tel: (951) 827-3555
Fax: (951) 827-4541
E-mail: helpdesk@ucr.edu

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