CSG provides desktop computing support for faculty and staff. Our services include consulting on hardware, software and networking, plus assistance with acquiring, learning and using stand-alone or networked microcomputers (Windows, Macintosh, Linux, and UNIX platforms). We offer telephone support, on-site and carry-in services, on-line remote support, a knowledgebase and software downloads. We also implemented and spearhead the Microcomputer Support Specialist (MSS) program, which provides decentralized departmental support.

Contact the Computer Support Group

Mission Statement

CSG's mission is to provide the best possible, timely service to faculty and staff with the ultimate goal of enhancing UCR's teaching and research missions. By assisting faculty and staff in the use and maintenance of their computer hardware and software, we can invigorate the University's instructional dynamic.

Services

• Visit the CSG Website The Computer Support Group is dedicated to providing timely, convenient, quality service to UCR faculty and staff. Visit our web site to see the wide variety of services and convenient service packages we offer!
• Exchange EmailUCR’s integrated e-mail, calendar, and task system is designed to meet the increasing need for UCR faculty and staff to securely and easily access UCR e-mail from anywhere in the world, offering synchronization to the Outlook client and Smartphones.
• Help DeskIn addition to phone and walk-in/drop-off assistance, our technicians can, with your permission, remotely control your computer over the network to facilitate repairs or to "show" you how to perform certain tasks.
• MSS ProgramThe MSS program was created at UCR over ten years ago to promote cooperation between the central computing support organization and local support representatives at the departmental level. The program serves as a conduit for sharing information and resources helpful in resolving desktop computing related problems.