University of California, Riverside

RCloud



FAQ


Frequently Asked Questions

When should I begin using the new service?

As soon as it is available; May 24th! 

When should I stop using the old service?

Users are advised to stop transferring data to R'Cloud after 5pm May 23rd. Users will still have access to R'Cloud (archive) until September 30th, 2017. R'Cloud Archive will be retired by September 30th. 

If I do not find my answer, who should I contact?

For support using Syncplicity, please visit the Syncplicity Support page or email their support team at: support@syncplicity.com. Alternately, for any access or installation questions, you can contact the UCR Helpdesk at 827-3555 or helpdesk@ucr.edu.

Access, benefits & device management

Who has access to R'Cloud?

This service is available to all UCR Senate faculty who have a valid UCR NetID, it is the same Net ID and password used to access e-mail and is protected via the campus Central Authentication Service. The three terabytes (3TB) of R'Cloud storage is automatically created once you authenticate into the system. Access to the storage space is via the R'Cloud portal, desktop client (Windows and Mac only) or via an App on a smartphone. R'Cloud connections, via both the web interface and desktop connection options, are SSL-encrypted. 

What are the benefits of using R'Cloud?

There are many benefits of having an on-site, secure cloud storage space. 

  • Ease of Use! The R'Cloud service provides the ability to use the web interface for easy transfer and sharing of files and the ability to install a desktop or mobile client to allow synchronization to Syncplicity
  • Storage Space! This service provides faculty with extensive capacity (3TBs) for their research and digital scholarship needs.
  • Secure! Access to the files is controlled via your UCR NetID and password. The files are encrypted during transit and at rest.

How to Access Files in R'Cloud?

All files and folders are private (i.e. not shared by default) and only accessible by the owner.  When files or folders are shared, there are two levels of access available: editor and reader. Files need to have a password set and optionally an expiration date can be set.

  • To other R'Cloud users: You can share internally with other UCR Senate Faculty
  • To the public (external users): Anyone who receives an email with the URL of the file(s) or folder(s) will have access but they need to create a Guest Account within Syncplicity.  

How do I manage my devices with Syncplicity? 

Users are responsible for managing and removing old devices from their Syncplicity account. All devices that have Syncplicity installed will show in the web version under Account -> Devices. 
Syncplicity device management

To remove or rename a device, click on "Manage" next to the device.
Manage devices 

The Basics

How do I manage my R'Cloud password?

R'Cloud uses UCR NetID credentials. To manage your password please visit the Password Administration site. 

Does this cost me or my department anything?

No, this service will not be re-charged. 

Who owns the data or files stored on R'Cloud powered by Syncplicity?

You retain full ownership of the files that you store using R'Cloud. You are solely responsible for the content that you store and share using R'Cloud. All UCR employees must adhere to the Faculty/Staff Electronic Communications Policy.

What types of files can I store using R'Cloud?

R'Cloud may be used as a backup destination for your individual files, regardless of file type. However, the system is a University resource, which means all University policies, regulations, procedures and rules are applicable. 

How will my files be protected?

Access to your files requires central authentication services (CAS). The robust and resilient infrastructure supporting R'Cloud is stored on UCR's campus in a secure data center.

What happens to my data if I leave the University?

Individuals should back up any content stored on R'Cloud to another file storage alternative prior to leaving the University, as the content will no longer be available once a person no longer has access to their UCR NetID.

You will be able to transfer content to another department member before leaving. If interested in transferring content, you will need to contact the C&C Helpdesk. Any remaining files/content will be deleted after 30 days.

How often should I update the Syncplicity client?

The Syncplicity client should be updated whenever a new version is released to ensure that you have the latest features, security enhancements and bug fixes. For Mac, from the Software Update prompt, you can select to automatically download and install updates. 
Mac Syncplicity update

Day to Day Tasks

What are Top Level Folders and their differences?

  • Renaming Top Level Folder: First, stop synchronizing the folder locally (desktop), delete the folder from sync cloud (web), rename the folder on the local side (desktop), and then re-sync the folder. 
  • Deletion: If deleted, the top level folder is gone forever, there is no way to recover this folder.  

How do you add a folder or file on your computer to Syncplicity? "Add to Syncplicity" 

Folders and files that have the ability to be synced to Syncplicity will have an "Add to Syncplicity" option when you right click the folder or file name. Click on "Add to Syncplicity" to sync. The icon will change to show the folder or file has been synced. 

The best practice is to create folders that will be synced with Syncplicity and move your individual files to these folders. Files that are synced will display a check mark. For more information see Managing folders and files for Windows and Managing folders and files for Mac

Can I sync with multiple platforms? How can I ensure my file has successfully synchronized with Syncplicity?

Yes. With Syncplicity, users have the ability to manage their files across multiple platforms, including Windows, Apple Mac OS and iOS and Android devices. To sync a personal device, log in to your Syncplicity account with the device’s Web browser, click on the “Install” tab, then download and install the proper client. 

C&C recommends that individuals always check the Syncplicity Web interface to verify that their files and folders have successfully synchronized and appear there. To access the Syncplicity Web Interface, it is recommended to first access the R'Cloud portal. If you see your file in the web interface, then it will be available in remote locations. If you do not see your file in the web interface, then the file will not be available in remote locations. So if you've edited important documents and placed them in Syncplicity for remote access, be sure to check the web interface before you leave for the remote location. Check the file's date stamp to ensure that the latest version made it into Syncplicity. If your documents are not there, or the latest version is not showing, you may want to upload it directly into Synplicity via the Web interface. 

How do I manage deleted files?

When you delete a file in R'Cloud, it is not immediately deleted permanently. Instead, it is moved into the trash bin. It is not permanently deleted until you manually delete it via the web interface.

Find your deleted files by clicking on the Deleted files button on the Files page of the R'Cloud Web interface. You’ll have options to either restore or permanently delete files.  

Deleted file retention is 30 days. The last 10 revisions are retained and any revision greater than 10 has a 30 day retention.

What is the difference between file synchronization and file sharing?

R'Cloud powered by Syncplicity operates differently from a file server. Unlike a file server where a single copy of a document is shared among multiple people, R'Cloud powered by Syncplicity creates multiple copies of a document, storing a copy on each device you use, and on each device that other people use with whom you have shared a document. File synchronization can sometimes cause confusion regarding which document is the "master" copy, or the most recently changed copy, since multiple copies can exist in multiple locations on multiple devices. So be extra careful when using R'Cloud powered by Syncplicity to share a document that needs to be edited by multiple people. If multiple people edit the same document simultaneously on multiple devices, conflicts will occur and multiple versions of the document will be created by the service. This could potentially result in data loss. 

How long does it take to synchronize a file/folder to Syncplicity?

The local Syncplicity client can sometimes take a while before it finishes synchronizing files. If you need to do a quick and immediate upload to Syncplicity, upload the file directly into the Syncplicity Web interface. Once a file appears in the Web interface, you will be able to access it from the Web interface wherever you go, and you will not need to wait for the local PC, Mac or mobile client to synchronize the file. Once files are in the Web interface, they will propagate your PC, Mac or mobile clients if all goes well. However, even if files do not propagate in a timely way, as long as the files are in the Web interface, you can always download them from there. Note that large files will take a long time to upload, so don't turn off your computer or allow it to go into sleep mode before files have finished synchronizing. Also note that network problems (wired, Wi-Fi, cellular) can prevent or delay synchronization. 

When I place a file in the root Syncplicity folder, it does not synchronize. Why?

Syncplicity does not support the ability to synchronize the root Syncplicity folder by design. Be sure to create a subfolder and then right-click (control-click on a Mac) and select "Syncplicity" and then select "Add to Syncplicity" to enable the subfolder to begin synchronizing. Then place your files in the subfolder. You can also create folders and upload files directly within the Web interface. As noted above, if you run into problems with files not synchronizing, you can upload them directly into the Syncplicity Web interface. 

How do I add a new folder to the Syncplicity client so it will begin automatically synchronizing?

Once you have created or located a folder on your computer, you will need to deliberately "add" the folder to Syncplicity before it will begin synchronizing. To add the folder to Syncplicity, right-click the folder (control-click on a Mac), select "Syncplicity" and then select "Add to Syncplicity" to enable it to begin automatically synchronizing with Syncplicity. 

I renamed a folder and it is no longer synchronizing. Why?

When you rename a folder, the folder will be removed from the list of folders that Syncplicity client monitors for synchronization. After renaming, you will need to deliberately right-click the folder (control-click on a Mac) and select "Syncplicity" and then select "Add to Syncplicity" to enable it to start synchronizing again. Renaming a folder may also leave remnants of the old folder on all the devices that have synchronized the original folder name, and create a new folder with the new name. 

How does mobile app synchronization work? 

Mobile app synchronization is currently set to be unlimited data usage. Depending upon how much data is transferred, this may be an issue for users who do not have a high or unlimited data plan. Users can set their own data limits on their mobile devices to avoid going over their data limit and incurring additional charges. 

What is the Mobile Passcode Enforcement Policy? 

The  mobile apps will require a mobile device PIN to access the app. After 5 unsuccessful PIN attempts, the device will be wiped. The PIN is required to be entered only once per calendar day. 

How can I access the Syncplicity Web interface?

Right-click the Syncplicity client icon (control-click on a Mac) and select "Browse to My Syncplicity." This will launch your Web browser and load the Syncplicity Web interface. Or, you can open your browser and navigate to https://rcloud.ucr.edu, this will take you to the R'Cloud portal, where you can log in to Syncplicity. 

Can I open and edit files directly from the Syncplicity Web interface?

No, C&C does not recommend opening and editing documents directly from the Syncplicity Web interface. When using the Syncplicity Web interface, we recommend that you first save the document from the Syncplicity Web interface to your local computer, then make edits, and then re-upload the document to the Web interface.

Sharing and Guest Accounts

Can I share my data with other people?

Yes. To share a link with another individual, select the file and click on the “Share” button at the top of the page. Recipients who use R'Cloud will be required to log in to the platform. Non-users will be asked to create an account only if a folder is shared with them before viewing and downloading content. 

How do I share or un-share a folder with someone?

For information on how to share a folder, please refer to Sharing folders and files via the web interfaceSharing folders and files via Windows, and Sharing folders and files via Mac

What are Guest Accounts?

Guest accounts are the names of accounts people outside of the organization will have to create if someone from UCR has shared a folder with them using Syncplicity. Sharing a folder with external users (non UCR) will prompt the external user to create a guest account. This guest account is free and will give the user 10GB of space. Files you have shared with this external user will not count towards their 10 GB of space. Guest accounts do not have to be created if you simply have shared a link for a file with an external user. 

Backups, File Retention, Recovery

What is the file retention for deleted files? 

Deleted file retention is 30 days. The last 10 revisions are retained and any revision greater than 10 has a 30 day retention. 

Are there file backups and recovery?

The R'Cloud server is backed up for disaster recovery.  

Are revisions stored?

Revisions are stored and will count against storage quota. It is advised that revisions no longer needed are removed on a regular basis. 

More Information 

General Campus Information

University of California, Riverside
900 University Ave.
Riverside, CA 92521
Tel: (951) 827-1012

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