University of California, Riverside

Computing & Communications



Student Computing Services


About SCS

Student Computing Services (SCS) supports 10 student computer labs, including 7 public labs and 3 non public labs, with approximately 160 public lab hours per week (with reduced hours during breaks and summer). Additionally, we support a student laptop checkout program of 114 laptops available through the Front Desk and Latitude 55 in the Highlander Union Building (HUB), as well as the Campus Store Lounge.

SCS staff provide assistance with use of the computer labs, student email (and related Google services), iLearn, wireless network access, VPN, and other services used by UCR students. Assistance is available by:

  • Coming to any of our public computer labs during open hours
  • Stopping by the Bear Help support desk in the HUB front lobby
  • Calling (951) 827-6495
  • Emailing helpdesk@student.ucr.edu

We employ three full time staff, and approximately 25 trained Lab Consultants, to assist students with the use of our services.

Mission Statement

Student Computing Services strives to offer UCR students the highest level of computer services and facilities. Our primary mission - to support instruction and students with the tools and technologies necessary for classwork and research - is facilitated by:

  • Providing courteous customer service
  • Providing the highest level of basic assistance to those who use our services
  • Maintaining equipment and software at the highest possible standard and striving for a maximum down-time of 48 hours
  • Maintaining a clean and friendly computing environment for all who use our facilities

Contact Information

Student Computing Services
2103 Watkins Hall
Tel: (951) 827-6495
Fax: (951) 827-2726
E-mail: helpdesk@student.ucr.edu

Who We Are

Phyllis Franco
Manager
E-mail: phyllis.franco@ucr.edu

Sharon Kidwell
Student Helpdesk Consultant
E-mail: sharon.kidwell@ucr.edu 

Robert Newman
Technical Support Consultant
E-mail: robert.newman@ucr.edu 

 

More Information 

General Campus Information

University of California, Riverside
900 University Ave.
Riverside, CA 92521
Tel: (951) 827-1012

Department Information

Computing & Communications
Computing & Communications Bldg.

Tel: (951) 827-4741
Fax: (951) 827-4541
E-mail: bearhelp@ucr.edu

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