Help
Please email upgradehelp@ucr.edu to obtain assistance resolving difficulties in the upgrade regarding UCRFS and eBuy.
For Accounting, Purchasing, AP&B, and EACS contacts and phone numbers
When you request help, please include the following in your email:
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System accessing (e.g. NCT, BEA, EACS)
- Description of the functionality in question (e.g. running a report, saving, printing, logging in)
- Detailed description of problem including error message
- Description of technical environment (operating system and browser)
- Your name and phone number
Important: Has your PC been prepared for UCRFS (avoid issues). Please refer to the grid below for known problem and resolutions,
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| UCRFS | Cannot access Design Chartfields option ... more | Until this option is enabled in UCRFS-web ... more | IN PROGRESS |
| UCRFS Cost Transfers | PCT allows account 780315 (Procard Clearing) to be used in lines 2, 3, 4 ... more | Resolution is to NOT allow the PCT second line ... more | Jan. 5, 2006 |
| UCRFS Cost Transfers | Procard use tax can’t be moved via the PCT ... more | Resolution is to allow second lines to use appropriate accounts ... more | Jan. 5, 2006 |
| UCRFS Cost Transfers | Inquiry shows all journals ... more | If a journal is selected that has no available ... more | Jan. 4, 2006 |
| UCRFS Reports | Inception to Date Report returns a "cannot change.." error ... more | Resolved ... more | Jan. 4, 2006 |
| UCRFS Reports | The Corp. Fin. Summary Activity Report returns a "no data found" error... more | Until this matter is resolved, we recommend ... more | Jan. 4, 2006 |
| Web Recharge | Error on Debit Line 1 ... more | The FAU Combo edit check is not functioning ... more | Jan. 4, 2006 |
| UCRFS-PCT | Error message: Document Sequ3ne Number is Requied ... more | The PCT journal process did not complete for ... more | Jan. 4, 2006 |
| UCRFS Misc. | Journal Inquiry searches return journals of all status values ... more | Until this matter is resolved, users can enter additional search criteria ... more | Jan. 4, 2006 |
| ProCard Aging Report |
How do I access the Pro Card Aging Report ... more | The report is available in UCRFS as follows: ... more | Dec, 2005 |
| eBuy | Unable to select a vendor ... more | If the order type is DAPO the vendor ... more | Dec. 23, 2005 |
| UCRFS Staffing | PPS Staffing Download updated ... more | The Staffing PPS download was recently updated... more | Dec. 23, 2005 |
| eBuy | No data found in Data Warehouse ... more | Purchase Orders from SubPOlite and PRlite... more | Dec. 23, 2005 |
| UCRFS iViews | Displays a white box with DONE ... more | Close out of ALL open browser windows ... more | Dec. 23, 2005 |
| eBuy | "invalid cookie" error message... more | Disable Yahoo and/or Google Toolbar... more | Dec. 22, 2005 |