• Login to R'Space using your Net ID and password.
• Click on Communications Trouble Ticket under the Tools section of R'Space.

Under the General Options section click on Trouble Ticket.

• Fill out all mandatory field which are in red.
• When completing the Description of Trouble, be sure to choose the description of trouble that matches the trouble you are experiencing. If there is no match, choose MISC. When choosing MISC, please be sure to describe the trouble you are having in the Notes field.
• The Alternate Contact information is optional but can be helpful to Communications staff.

• If you are reporting Data Trouble, enter the building information (Sit, Building, Floor, and Room).
• Once you have all the information filled in, click on Save and Review. You will be taken to the Review Screen.

Once you have reviewed your request, and confirmed that all information is correct, click Submit Request.

• You will receive a confirmation and Trouble Ticket Number. 
• You have the option to convert this record to a PDF file or return to the Main Menu.

To review Trouble Tickets that you have submitted or to check status, choose Review a Trouble Ticket from the Main Menu.

Click on the Trouble Ticket Request Number you would like to review. This will take you to the Trouble Ticket status page.

You will see important information such as Reported Date, Estimate Start Date, and Actual Start Date. It will also let you know if the work has been completed.