University of California, Riverside

RMail for Faculty

Spam and Junk Mail Filtering

R'Mail (Google and UCR) offers automatic spam/junk mail filtering. First, all incoming e-mail will go through UCR's graylisting and realtime blocking list list filters to prevent spam being delivered to your Inbox. Second, If any message is not blocked by UCR's filters, it will then go through Google's spam tagging filters to further mark spam content. At that point, any message that is identified as spam/junk will be labeled as "Spam" or "Junk," and routed into the Spam or Junk folder. Messages marked as spam/junk will remain in your account for 30 days unless you delete them.  

You can access your spam or junk messages by clicking on Spam or Junk E-Mail in the left hand menu in the R'Mail web interface. If you find that you are receiving more spam in your Inbox then you should, Computing recommends taking the time to mark the message(s) as spam and not simply delete it.  As the messages are marked as spam in R'Mail, Google learns the behavior and subsequently sends those messages to the Spam folder.  

If you continue to receive spam messages from the same sender, you can block unwanted emails or senders by creating a filter or rule so they are sent directly to the trash.  

Since no spam/junk filter is 100% accurate, it is recommended that you periodically check your Spam and Junk e-mail folders weekly for legitimate e-mail messages.  Note: Not all clients will have a Junk E-mail folder.  If you find legitimate emails in your spam or junk mail folders, C&C recommends to Unmark the message incorrectly marked as spam, ensure the sender is added to your contacts, and consider creating a filter or rule to allow emails from that sender to be delivered to your Inbox.

Lastly, although many spam e-mails have an unsubscribe link in the message, it is not advisable to "Unsubscribe" to spam messages, this reply will let the sender know they sent the email to a legitimate address and more spam may result.  

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More Information 

General Campus Information

University of California, Riverside
900 University Ave.
Riverside, CA 92521
Tel: (951) 827-1012

Department Information

Computing and Communications
Computing & Communications Bldg.

Tel: (951) 827-4741
Fax: (951) 827-4541