University of California, Riverside

iLearn Support

iLearn FAQ

iLearn Frequently Asked Questions

Why can’t I see the courses I’m teaching on iLearn?

I can't find Safe Assign

Unable to submit to Safe Assign

Issues taking tests in iLearn

How Do I Assign Extra Credit in the Grade Center

What Happened to the Announcements Page?

How Do I Change My iLearn Email Notification Settings?

 Supported Web Browsers

How Do I Export My Grades from iLearn and Submit Them in iGrade?

How do I check the student enrollment and roster?

Problems Displaying and Downloading Documents in Your Course

What Happened to the Digital Drop Box?

  • Why Can't I Open Course pdf Files on a Mac?
    The Mac OS has no built in method in Safari or Firefox to display a PDF within the browser window.

    Workaround 1: Use the third party plugin from Schubert it. The plugin can be found at This a 3rd party plugin. Blackboard did not develop nor does Blackboard provide support for this plugin.

    Workaround 2: Select "Open in New Window" when adding a PDF file.

  • I am teaching a class and I am unable to login into iLearn to see the class(es) I am teaching. What's wrong?

    Access to iLearn requires that all users (instructors/students) have a UCR NetID (i.e., jdoe or jdoe001). If as an instructor you do not have an account, an account will have to created for you in the UCR Enterprise directory by your departments' Enterprise Directory Administrator. Once this account is created you will have access to iLearn via the CAS login option.

    Find your Enterprise Directory Administrator here

  • Why can’t I see the courses I’m teaching on iLearn?

    In order have to access to courses in iLearn, Instructors and TAs must be assigned to the course in the Student Information System (SIS). Please see the scheduling analyst in your department to be added to SIS. Entries and changes to SIS will appear in iLearn within 24 hours.

When creating assessments within Blackboard Learn, consider the following:

- Avoid Force Completion - this setting tends to cause more issues for students than it solves. Force Completion requires the student to complete the test in one session. If the student is disconnected from the assessment in any way, there is no way for the student to reenter and complete the assessment. Only instructor intervention can assist the student. Therefore, Force Completion should only be used if the instructor is present during the entire duration of the assessment. NOTE: In a timed test with Force Completion OFF, the timer starts when the student begins the test for the first time. If the student leaves the assessment, the timer continues to run. Reentering the assessment will NOT reset the timer.
-Wired Connections Are Best - While it's understandable that students will not always have access to a wired connection, it is still the best option for taking assessments. Wireless connections are more prone network issues which may create undesirable conditions for assessments.
- Avoid Mobile Data Connections Entirely - Students should never take assessments using a cellular 3G or 4G data connection. The connection is not stable enough to allow successful completion of an assessment.
- Auto-Submit and the Timer - Timed assessments work in conjunction with the auto-submit option. The Auto-submit option determines what happens to an assessment with the time expires. With auto-submit ON, the assessment will automatically be submitted and closed when the time expires. With Auto-submit OFF, the assessment will continue when time expires. The test will be flagged as submitted after the time has expired. There is no indication which questions were submitted after the time expired.
- Asynchronous online assessments - Assessments that are asynchronous and not proctored should be considered open-book, open-resource tests. More controlled assessments can be administered through Blackboard using a combination of campus labs, and proctors,

Can't Find SafeAssign

The SafeAssign feature is now located under the “Submission Details” link when creating or editing an Assignment. SafeAssign reports can be accessed by clicking on the “SafeAssign” link under “Course Tools” in the Control Panel. You can also access the reports from the Grade Center by clicking on the “SafeAssign” link located to the right of the student submission when viewing an attempt.

Known Issue: “Not Logged into SafeAssign” or “Problem Communicating with SafeAssign Server” Error Messages

When the instructor attempts to access the Direct Submit feature of the SafeAssign tool through the course’s Control Panel, they may see this error message: “Sorry, we do not think you are logged in to SafeAssign. Your session may have timed out. If you have received this message in error, please contact your system administrator.”

Or, when a student attempts to submit a SafeAssignment in the course, the student may be prompted by an alert box stating “There was a problem communicating with the SafeAssign Central Server. Please make sure that your browser is set to accept all cookies.”

These errors occur because the user’s web-browser is not configured to accept third-party cookies.

To enable cookies in Mozilla Firefox (PC):

  1. When the browser is open, click the Firefox button and select OPTIONS.
  2. Click PRIVACY in the top panel.
  4. Select the checkbox labeled 'ACCEPT COOKIES FROM SITES.'
  6. Click OK to close the Options window.

To enable cookies in Google Chrome (PC):

  1. When browser is open, click the TOOLS ICON to the right of the address bar.
  2. Select SETTINGS from the menu.
  3. On the Settings page, type the word COOKIES in the search box
  4. Click the button CONTENT SETTINGS button that appears. In the Content Settings pop up that appears, select ALLOW LOCAL DATA TO TO BE SET (RECOMMENDED).
  6. Click DONE to exit the Content Settings window.

To enable cookies in Internet Explorer 8+ (PC):

  1. When the browser is open, click the TOOLs menu and select INTERNET OPTIONS.
  2. In the Internet Options box that appears, click the PRIVACY tab.
  3. On the Privacy tab, click the ADVANCED button.
  4. In the Advanced options, check the 'OVERRIDE AUTOMATIC COOKIE HANDLING' checkbox.
  6. In the Internet Options window, click OK to exit.

On Mac OSX Safari (MAC):

  2. Change "Block cookies and other website data" setting to NEVER.
  • I have a UCR NetID and am teaching a course but my course is not showing up in the My Courses list in iLearn.

    If teaching a course, the instructor will have to be assigned as the instructor of record in SIS (Student Information System). Your department will add you in SIS as the instructor of record fort hat course. After 24-48 hours, if the course is designated as a course in iLearn, the course will appear in your My Courses list and you will have full instructor privileges to manage the course. If after 48 hours the course is still not listed please contact the Instructional Technology Group (x2-3555)

  • In the Grade Center choose "Create Column" and name it "Extra Credit".
  • Make the Primary Display "Score" and make the column worth zero points (0 points possible).
  • Include the column in the Grade Center.
  • Do not include it in any weighted columns.
  • Manually add extra points in the column as desired. The extra points will be added to the Total Grade column.

What Happened to the Announcements Page?

With Blackboard 9 the Announcements Page is no longer created automatically in a course. Instead there is a Home Page that contains an Announcement module and other notifications.  The instructor can customize this page by clicking the Customize Page button at the top right.

To restore your Announcements Page follow the steps below.

At the top of the Course menu click the "+" button and choose "Create Tool Link". step 1
Give the new tool the name "Announcements" and from the type menu choose Announcements. Make the tool available and click Submit. step 1
Drag the new Announcements button from the bottom to the top of the menu. step 1
Under Control Panel / Customization, choose "Style", and change the Course Entry Point to "Announcements". step 1
Finally, on the Course Menu, hide the Home Page link using the pull-down menu. step 1
  • How Do I Change My iLearn Email Notification Settings?

    In Blackboard 9 there is a new notification system. You can now choose which email notifications you wish to receive from various areas within your courses.  Notifications can be set for: New Announcements, New Assignments, an Assignment due or overdue, a Grade Posted, and many others features.

    The current default setting will only send emails for new announcements.

    To change these settings or add others, first, log into iLearn, then click this link.

    Under "Edit Individual Course Settings", choose the appropriate course settings to edit for that specific course.

  • Supported Web Browsers

    Currently Blackboard is supporting the two most recent versions of client web browsers for each major release of Blackboard Learn.

    Key to Support Status

    Term Definition
    Certified Fully tested and Supported
    Compatible Key application areas tested
    Provisional Future technologies supported by Blackboard
    Not Supported Specified browser is not supported by Blackboard on that Operating System
    NA Specified browser not supported by the Operating System

    Internet Explorer

    Browser Windows XP Windows Vista
    Windows Vista
    Windows 7 32-bit Windows 7 64-bit Windows 8 32-bit Windows 8 64-bit Mac OS 10.6 Mac OS 10.7 Mac OS 10.8
    IE 8
    Standard Mode
    Compatible Compatible Compatible Compatible Compatible NA NA NA NA NA
    IE 9 NA Certified Compatible Certified Certified NA NA NA NA NA
    IE 10 NA NA NA Compatible Certified Compatible Certified      

    Mozilla Firefox

    Browser Windows XP Windows Vista
    Windows Vista
    Windows 7 32-bit Windows 7 64-bit Windows 8 32-bit Windows 8 64-bit Mac OS 10.6 Mac OS 10.7 Mac OS 10.8
    Firefox (ESR) Certified Certified Certified Certified Certified Certified Certified Certified Certified Certified
    Firefox (Final Relase Channel) Compatible Certified Compatible Certified Certified Certified Certified Certified Certified Certified

    Apple Safari

    Browser Windows XP Windows Vista Windows 7 Windows 8 Mac OS 10.6 Mac OS 10.7 Mac OS 10.8
    Safari 4 Not Supported Not Supported Not Supported Not Supported Compatible NA NA
    Safari 5.0 Not Supported Not Supported Not Supported Not Supported Certified NA NA
    Safari 5.1 Not Supported Not Supported Not Supported Not Supported Certified Certified Certified
    Safari 6.0.1 NA NA NA NA NA Certified (10.7.5) Certified (10.8.2)
    Safari 6.0.3 NA NA NA NA NA Certified Certified (10.8.3)
  • Internet Explorer versions 8 and 9 Tips

    In order for Blackboard to correctly display the Grade Center and for other menus to work properly in IE 8 and 9, Compatibility View should be turned on. Under the Tools menu make sure Compatibility View is enabled.

  • How Do I Export My Grades from iLearn and Submit Them in iGrade?

    With just a few easy steps you can convert your Grade Center grades to be compatible with iGrade

    1. Open the iLearn Grade Center.
    2. Click the "Work Offline" button in the top-right corner and choose Download.
    3. Keep the default settings: Full Grade Center; Tab Delimited; Select "Include Hidden Information" if you have hidden columns. Otherwise you can leave this unchecked.
    4. Click "Submit", then "Download". The downloaded file will have a name such as "gc_ART_001_001_10W_2010_02_23.TAB"
    5. Open the file in Microsoft Excel and make the following changes: Change the name of the "Student_ID" column to read sid or SID. Change the name of your final grade column to read igrade (or IGRADE. Not case sensitive). All other columns can remain as they are. iGrade will ignore them.
    6. Under the File menu choose "Save As..." Give the file an easily identifiable name. Be sure to remove the .xls file extension from the name.
    7. Change the file type to CSV (comma separated value). Under the Save as Type menu choose CSV. Click Save. Close the file and, if necessary, repeat the Save As... steps. You may get a warning that you will lose some formatting. This is normal. Just click through to save the file.

    Your grade file is now ready to be uploaded and submitted in iGrade

  • How do I get a course on iLearn?

    Most iLearn courses are created automatically at the beginning of each quarter. If you do not see your course please contact the Help Desk, or (951) 827-4848.

  • How do I check the student enrollment and roster?

    Once your course is added to iLearn, the student roster will be automatically uploaded from the registrar. To check your roster under Control Panel / Users and Groups, click Users. The entire course roster will display.

    Enrolled students should be in your course web site. The roster is updated daily so that new students will be added to the course roster usually within 24 hours. Students who have trouble accessing the course web site should contact the Student Computing Help Desk for assistance and notify their instructor.

  • What is the student username and password?

    The student username for Blackboard is their UCR Net ID (ex: jdoe001). Each UCR student is given their own unique UCR Net ID upon registration. If they do not know what it is they can look it up online at or by coming to one of the student computer labs.

    Student's password for Blackboard is their Perm Pin (same as for their R'Mail account).

  • What about Concurrent Enrollment students?

    Concurrent Enrollment and Extension students are now automatically added to your course roster.

  • How do I add other users (TAs, Graders, etc.)?

    Under the course Control Panel click on Users and Groups.

    1. Select User... search by last name or UC NetID.
    2. Click the Action Menu next to the user's name and select "Change User's Role in Course".
    3. Select the approriate role and Submit.

    If the account does not exist the student will have to submit a Blackboard Account Request. Log-in information will be sent to the student.

  • How Do I Unblock File downloads in Internet Explorer?

    To stop the Information bar from blocking file and software downloads:

    1. Open Internet Explorer.
    2. Click the Tools menu, then click Internet Options.
    3. Click the Security tab, then click Custom Level.
    4. Do one or both of the following:
      • To turn off the Information bar for file downloads, scroll to the Downloads section of the list, then, under Automatic prompting for file downloads, click Enable.
      • To turn off the Information bar for ActiveX controls, scroll to the ActiveX controls and plug-ins section of the list, and then, under Automatic prompting for ActiveX controls, click Enable.
    5. Click OK, click Yes to confirm that you want to make the change, and then click OK again.
  • Downloading Course Documents in Internet Explorer 8 Shows a Popup

    There’s a bug in Blackboard caused when using the default security profile in Internet Explorer 8. When you click to download any Microsoft document format (Word, Powerpoint, Excel, Visio, etc..) the download mechanism used by Blackboard causes Internet Explorer to treat the download like a popup. Internet Explorer will block the download and make you acknowledge the download. When you do acknowledge the download, Internet Explorer will take you back to the entry point of the course. You then need to navigate back to the item, click it, and it will properly download.

    To download a Microsoft formatted document, right-click on the link, and choose Save As...

  • Why Can't I Open Document Links in My Course?

    There are some settings that may need to be adjusted in your browser:

    • Verify that "Private Browsing" is turned OFF in Firefox, Internet Explorer 8 and Safari. This can be found under the Tools menu.
    • Turn off or disable add-ons in Firefox.
    • Check browser security settings and make sure they are set to "medium" or below. Also add as a "trusted site" in all browser security settings.
    • In Internet Explorer 8 turn on "Compatibility View".
    • Update your computer to the latest version of Java.
  • What Happened to the Digital Drop Box?

    Due to major weaknesses in the Dropbox code Blackboard has removed the Digital Dropbox tool. The new Assignment Tool in Bb9 is available to assist with file submission and can handle multiple submissions.

    Retrieving Legacy Files: Blackboard created a Java-based interface for users to retrieve any legacy files that were submitted under the old Digital DropBox.

    Use this link to access legacy dropbox files:

    When you access the link above you will either see a message that no files were found, or a list of courses in which you had uploaded or received files. Clicking on one of those courses will display the list of your files which you can individually download from there. It is not possible to upload additional files or to submit files to others.

    No batch download or migration facility is being provided. The interface is intentionally kept sparse to emphasize the importance of migrating the content out of here - this is not intended to provide long-term access to these files, rather the intent is that all the dropbox content for older courses should be downloaded within a given period and then recycled (batch deleted).

    Note: This is simply a list of file links. There is no identifying information such as author, date or who submitted the file.

  • Internet Explorer crashes when I try to upload a file to a content area.

    In a content area (Syllabus, Assignments, etc.) when I click the Add Item button Internet Explorer 8 crashes.

    This may be the result of your Java plugin being obsolete. Go to the Java Control Panel on your computer and download the latest release of the Java platform.

  • Self and Peer Assessment Tool

    The Blackboard Self and Peer Assessment tool is a great tool for those instructors who want to have students grade their peers. It guides students through the process of reading their peers' assignments, and then answering questions and assigning points to those questions that are posed by the instructor.

    However, the tool tends to be a bit rigid in the way that it has been implemented, so it's important to have a good understanding of how it works, before it is chosen for - and introduced to - a class.

    How it works:
    1.      When the instructor creates the assignment, she/he identifies two time periods:
    a.      The assignment period (with an assignment due date) - similar to a normal assignment
    b.      The review period (with a review due date) - during which students review assigned papers and optionally do a self-review.

    2.      When creating the assignment, instructors can also:
    a.      create a set of assessment questions for peers to answer, along with a number of points possible for each question, and optionally an area for feedback for each question (similar to a rubric);
    b.      choose how many peers should evaluate the submission;
    c.      choose whether the student will see the peer evaluations;
    d.      choose whether peer assessments will be anonymous to the student; and
    e.      choose whether students should assess their own submission.

    3.      After the original assignment due date, Blackboard automatically and randomly assigns submissions to other students in the class; when the review period begins, students are able to begin assessing the assigned peers' work.

    Students who miss the deadline for the assignment due date or for the review are not able to submit after those dates have passed!

    4.      Self and Peer Assessment assignments are automatically added to the Grade Center, and by default are included in the grade calculation. However, instructors need to go to Course Tools in the Control Panel to access the grades, and need to transfer the scores to the Grade Center by using a link there.

    Tips, Tricks, and Things to Note:
    1.      Have a dry run for the students and instructor(s) / TA(s), so that everyone is comfortable with the process. Have two dry runs if the first one identifies problems.
    2.      Make sure students understand the importance of having their assignments in by the original due date!
    3.      Consider including the prompt and criteria in the "Properties" section in addition to the "Question" and "Criteria" sections, because students cannot readily see that information otherwise.
    4.      While students are adding and dropping the course, there may be an uneven distribution of peer assignments; e.g. a student may have one or two more assignments to review than his friend has. This evens out later on.
    5.      If enrollment is integrated with the student information system, median grades (not average grades, which is the default) may be affected while students are adding and dropping the course.
    6.      When assigning the number of points possible for each assessment criteria item, it's important to select "Partial Credit" instead of the default "All or Nothing" (if that's what is intended!)



    Still Need Further Assistance?

    Feel free to contact Academic Computing at X2-4848 or for further assistance. You may request a Blackboard demonstration or help with getting your class set up.

    Unlike previous versions of Blackboard, you can now make almost all course modifications right from the course Home Page, or "Course View" page.

    After logging in, click the course name under "My Courses" to access your course web site.

More Information 

General Campus Information

University of California, Riverside
900 University Ave.
Riverside, CA 92521
Tel: (951) 827-1012

Department Information

Computing & Communications
Computing & Communications Bldg.

Tel: (951) 827-4741
Fax: (951) 827-4541