University of California, Riverside

Office 365

Frequently Asked Questons

General Office 365 FAQs

Q: Do we get Office applications through Office 365?

A: Yes. Office applications are available online through Office 365. You can also obtain and download Office right from OWA. If you are looking for how to use Office Online through Office 365, get started using Office Online.

Q: What happens to my existing mail, contacts, calendars, permissions, resources, filters, & folders?

A: Your existing email, calendars and calendar permissions, contacts, folders, resources, email filters, and tasks will all be migrated from Exchange to Office 365.

Q: How can I collaborate with others not using the same platform?

A: Email will work the same as it does currently. Calendar scheduling will work across platforms (via email invitations), however, calendar sharing features will be limited.  Office 365 Sites and Documents allow a guest sharing feature, which does not require recipients to have an Office 365 account.  Sharing the site or document with the appropriate view or edit permissions provides a guest link, where users on other platforms such as Google can access your site or document, and make changes.

Q: What are the session timeout lengths?

A: See the Microsoft site for Session timeouts for Office 365.

Q: Are there backups of my files? 

A: There are no backups. The cloud services are redundant in the way they are built and they have multiple geographically diverse datacenters with multiple copies of the data. For more information about data recovery for MS One Drive, see the FAQ below under "One Drive FAQ". 

Q. How do you reset your ADAL entries? 

A: There are step by step instructions on reseting ADAL entries in Windows. 

E-Mail FAQ's

Q: What is a message's file size limit for incoming and outgoing messages?

A: The ;maximum email message size is now 35 MB within Outlook and OWA. 

Q: What is the quota or disk space I will be allotted for my E-Mail?

A: Those who use Office 365 for their email, calendar, and tasks will have 50 GB of space.

Q: What is a Shared Email/Mailbox? 

A: A Shared Email or Shared Mailbox is a secondary email address that allows multiple people access. These Shared Mailboxes have to be requested. Shared Mailboxes cannot be accessed on Smartphones but can be accessed through the web and Outlook client. 

Q: How will email addresses be directed for students who become staff or faculty?

A: There are various aliases for R'Mail as well as Office 365, please see the Student to Staff page for more information.

Q: I do not have Outlook installed on my computer. How can I get it?

A: Outlook comes standard with Microsoft Office. You can download Office right from OWA. See the configuration instructions for your device on the left navigation menu.

Q: Am I able to use a different E-Mail client with Office 365, other than Outlook?

A: Yes and no. Other clients may be used for e-mail but do not support the calendar integration. See the imap/pop settings if you want to use a technically non supported client.

Q: Can I set delegates to my email folders?

A: Yes, each user can now set 'Permissions' to his or her email folders. There are many different levels of permissions from read only to full access.

Q: Will the LDAP address book still be available in Office 365?

A: Yes, with enhancements. 

Q: How do I change display settings in OWA?

A: Click on the Gears icon on the right and search through the settings. 

Q: Is there a way to recall (unsend) a message?

A: If you have sent a message in Outlook, go to the 'Sent (Items)' folder and open the message. Click on 'More Actions' in the Actions tab and select 'Recall This Message'. Select if you want to delete unread copies of this message or delete unread copies and replace with a new message and click 'Ok'.  This feature only works between Office 365 users.

Q: I have a Shared E-mail Account, how do I access it? 

A: Please see the Shared E-mail Account page.

Calendar FAQ's

Q: Can I add the UCR Academic Calendar in Office 365?

A: Each user can add the "UCR Calendar" by adding it as a new calendar.  By default, a general holiday calendar has been added. To remove in OWA, right click on the holiday calendar and click on remove.

Q: Why do I now see a Birthday Calendar?

A: By default, all users have a birthday calendar in addition to their regular calendar.  To remove this calendar, click on the Gear icon, go to Calendar options, click on birthday calendar and Turn Off the birthday calendar, then Save. 

Q: Can I set delegates to my calendar?

A: Yes, each user can now set 'Permissions' to his or her calendar. There are many different levels of permissions from read only to full access.

Q: Our department hires students who help manage staff and faculty calendars. How is this handled?

A: Please view the process to acquire Student Access Accounts.

Q: I continuously get credential popups. How do I get rid of them?

A: This is most likely due to having old resources and calendars from your old profile in your new profile on Office 365. You will need to remove old calendars/resources and add them again

People/Contacts FAQ's

Q: What is "People"?

A: These are all your contacts within Office 365. 

Q: How do I set up the UCR Global Address Book? / Will the LDAP address book be available in Office 365?

A: Please see the configure your device section for instructions: MacMail, Office 2016 for Mac, and Office 2016 for Windows.

Q: How do I managed my People? 

A: Please see Microsoft's People overview

Office 2016 FAQ's

Q: How can I use Word 2016?

A: Explore the new Word 2016 version here.

Q: How can I use Excel 2016?

A: Explore the new Excel 2016 version here.

Q: How can I use PowerPoint 2016?

A: Explore the new PowerPoint 2016 version here.

Q: How can I store, share and sync files in Office 365?

A: Learn how to use Office 365 to store, share and sync files here.

OneDrive FAQ's

Q: What is OneDrive?

A: OneDrive is cloud storage that comes with your O365 account. You can store, share and sync up to 5TB of data files. Watch the What is OneDrive video.

Q: Is there a recovery process or data restoration? 

A: First stage is the recycle bin, once emptied, it goes to a second stage recycle bin. This recycle bin also empties after the deleted file reached 90 days of life. Users can recover from the second stage, but if they empty the second stage bin, the file is gone forever. 

Privacy & Security

Q: What securities are in place for Office 365

A: Microsoft has a website dedicated to inform clients about security, privacy, and compliance. See Built-in Security from Office 365.

Q: Who owns the data?

A: Microsoft explicitly states that you own your own data, read more on Privacy by Design from Office 365

Q: Where is my data stored?

A: You can read more about how data is stored on Transparent Operations from Office 365


More Information 

General Campus Information

University of California, Riverside
900 University Ave.
Riverside, CA 92521
Tel: (951) 827-1012